1430 Main St E
Hamilton, ON L8K 1C3
Executive Director: Jeff Neven
Board President: Alice Plug-Buist

Charitable Reg. #:13129 5198 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 5/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 85 cents are available for programs.

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About Indwell Community Homes:

Founded in 1970, Indwell Community Homes (Indwell) is a Christian charity that creates affordable and supportive housing communities. Indwell targets its services to those dealing with significant mental health concerns or those struggling with relationships and finances. These groups are at most risk of homelessness or precarious housing situations. Based in Hamilton, Indwell Community Homes focuses on two main programs: providing supportive housing and building new facilities.

Indwell’s current housing programs provide affordable housing units with social services and community activities. Indwell Community Homes offers more than 570 apartments across 11 facilities. Indwell reported that it opened 101 new homes in F2019, a 22% increase in its housing capacity. Overall, Indwell reports more than 600 tenants living in its housing units.

Indwell undertakes construction projects to provide new homes across Ontario. Indwell Community Homes is planning to build seven new facilities. In total, these facilities will provide around 400 new units by 2022.

To emphasize energy efficiency, Indwell implemented a new “passive house” program in 2018. Passive houses refer to an international standard of energy efficiency that lowers a building’s ecological footprint. Indwell’s two newest facilities are already following this standard and a further four buildings under construction will be designed as passive houses.

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Results and Impact

In December 2019, Indwell Community Homes surveyed 230 tenants for feedback on its programs. According to survey results, 68% stated they were working toward long-term goals and 56% were students, employees, or volunteers in their community. When in need of help, 67% of tenants identified Indwell staff as a form of support. In comparison, 59% of tenants identified family members as supports and 52% identified friends as supports.

While Ci highlights these key results, they may not be a complete representation of Indwell Community Homes’ results and impact.

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Indwell Community Homes is a medium-sized charity, with $4.4m in donations and special events revenue in F2019. Government funding totaled $14.1m, representing 64% of total revenue. Compared to $7.3m in F2018, government grants rose by 94%. Indwell receives government funding to support its program operations as well as government capital grants to construct new buildings. The charity states that government capital grants for new building construction totaled $10.9m in F2019.

Administrative costs are 5% of revenues (less investment income) and fundraising costs are 10% of donations and special events revenue. This means that total overhead spending is 15%. For every dollar donated to the charity, 85 cents go to the cause. This falls within Ci’s reasonable range for overhead spending.

Indwell’s net funding reserves are shown as negative because its interest-bearing debts of ($48.6m) exceed its liquid assets of $524k. These debts largely represent mortgages to support its housing units. When excluding debts, the charity's gross funding reserves can cover 10% or one month of annual program costs. Indwell notes that its housing facilities and capital assets have a book value exceeding $80m, and that its ($44.2m) in mortgages and long-term debts are needed to finance the purchase and building of new apartments.

During F2019, Indwell added new staff members, increasing its total full-time staff from 57 to 100. This addition of full-time staff, many of whom did not work a full year, skews the average compensation figure for F2019. In F2018, the average compensation per full-time employee was $46,039.

This charity report is an update that has been sent to Indwell Community Homes for review. Changes and edits may be forthcoming.

Updated on June 19, 2020 by Eric Zhao.

Financial Review

Financial Ratios

Fiscal year ending August
Administrative costs as % of revenues 4.8%4.4%5.3%
Fundraising costs as % of donations 9.9%5.0%17.8%
Total overhead spending 14.7%9.3%23.1%
Program cost coverage (%) (897.1%)(1,277.9%)(1,108.0%)

Summary Financial Statements

All figures in $000s
Donations 4,3654,1151,088
Government funding 14,0987,2747,353
Fees for service 3,4782,7342,521
Special events 372830
Investment income 2020
Other income 1610312
Total revenues 22,01314,25711,004
Program costs 5,3643,5513,485
Administrative costs 1,060623585
Fundraising costs 435206199
Other costs 1,8761,6221,531
Total spending 8,7356,0025,800
Cash flow from operations 13,2798,2555,204
Capital spending 12,53718,4048,639
Funding reserves (48,119)(45,383)(38,616)

Note: Ci reported interest expenses as other costs. Ci reported administrative costs and fundraising costs from the charity’s CRA filings and backed out the amounts from program costs. Ci excluded gains on the disposal of capital assets, affecting total revenues by ($117k) in F2019, ($nil) in F2018, and ($nil) in F2017. Ci excluded losses on the disposal of capital assets, affecting total expenses by ($nil) in F2019, ($360k) in F2018, and ($nil) in F2017.

Salary Information

Full-time staff: 100

Avg. compensation: $37,352

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2019

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Comments & Contact

Comments added by the Charity:

As noted above, Indwell owns and operates affordable, supported apartments that have a book value of capital assets exceeding $80 million, along with interest-bearing debt of $48.6 million.  The $44.2 million of long-term debt is financing for the purchase and building of apartments. This program cost coverage metric is not well suited to Indwell’s capital structure given the capital rich nature of Indwell’s balance sheet: large capital asset balances capitalized in part through long-term debt.  This long-term debt skews the program cost coverage calculation for Indwell. Traditional real-estate leverage ratios might provide greater insight to the financial strength of Indwell.

Charity Contact

Website: www.indwell.ca
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 905-529-0454


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Charitable Registration Number: 80340 7956 RR0001