1430 Main St E
Hamilton, ON L8K 1C3
Executive Director: Jeff Neven
Board President: Alice Plug-Buist

Charitable Reg. #:13129 5198 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 4/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 83 cents are available for programs.

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About Indwell Community Homes:

Indwell Community Homes is a 4-star charity. It has a B+ results reporting grade, which is above average. For every dollar donated to the charity, 83 cents go to the cause. 

Founded in 1970, Indwell Community Homes (Indwell) is a Christian charity that creates affordable and supportive housing across southern Ontario. Indwell serves those struggling with finances, health, wellness, and belonging. These groups are at most risk of uncertain housing situations. Indwell Community Homes focuses on two main programs: providing supportive housing and building new facilities.

Indwell’s current housing program provides affordable housing with social services and community activities. Indwell Community Homes offers 1,062 apartments across 25 buildings. The charity reports that 1,111 people lived in its housing units in F2022.

Indwell accepts construction projects to build new homes across Ontario. Indwell Community Homes currently has 11 projects in progress. In total, these buildings will provide 668 new units. Indwell reported that it opened 326 new homes in F2022.

Indwell implemented a new "Passive House" program to improve energy usage in 2018. The charity reports that when a project meets Passive House standards, utility costs decrease. These savings make rent more affordable to tenants. The charity has not reported outcomes for its Passive House program.

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Results and Impact

Indwell Community Homes reports that 92% of people coming from homelessness remain in Indwell housing for longer than one year. The charity mentions that 80% is the gold standard.

Indwell runs a supportive housing model in St. Thomas through Ontario’s Back to Home program. The charity states that its supportive housing model reduced police calls related to people in the program by 80%.

Indwell reports that 60% of tenants have reduced healthcare needs after spending 18 months in their homes.

While Ci highlights these key results, they may not be a complete representation of Indwell Community Homes’ results and impact. The charity is not yet rated on impact (n/r). 

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Indwell Community Homes had total donations and special events revenue of $6.5m in F2022. Government funding totalled $52.1m, representing 79% of total revenue. Compared to $35.6m in F2021, government grants rose by 46%. Indwell receives government funding to support its program operations as well as government capital grants to construct new buildings. Indwell had $361k in deferred revenue this year, but did not disclose whether it was donor or government funded. As such, Ci did not account for deferred revenue in our calculation. 

Administrative costs are 3% of revenues (less investment income), and fundraising costs are 14% of donations and events revenue. This results in total overhead spending of 17%. For every dollar donated, 83 cents go to the cause, which is within Ci’s reasonable range for overhead spending.

Indwell’s reserve funds are negative because its interest-bearing debts of $79.2m exceed its cash equivalents of $2.4m. These debts represent mortgages to support its housing units. Excluding debt, the charity's reserve funds can cover 21%, or 2.5 months of annual program costs. Indwell notes that its housing facilities and capital assets have a book value of $222.9m.

This charity report is an update that has been sent to Indwell Community Homes for review. Changes and edits may be forthcoming.

Updated on May 18, 2023, by Liam Chapleau.

Financial Review

Financial Ratios

Fiscal year ending August
Administrative costs as % of revenues 3.3%3.8%4.8%
Fundraising costs as % of donations 13.3%10.7%8.5%
Total overhead spending 16.5%14.5%13.3%
Program cost coverage (%) (557.8%)(547.1%)(642.4%)

Summary Financial Statements

All figures in $000s
Donations 6,4395,6815,706
Government funding 52,08135,64616,874
Fees for service 6,7595,5865,002
Special events 972634
Investment income 332030
Other income 18699137
Total revenues 65,59647,05827,784
Program costs 13,76611,0639,483
Administrative costs 2,1441,7881,329
Fundraising costs 868610487
Other costs 000
Total spending 16,77713,46111,300
Cash flow from operations 48,81833,59716,484
Capital spending 71,74942,70436,788
Funding reserves (76,784)(60,527)(60,919)

Note: Ci reported administrative costs and fundraising costs from the charity’s CRA filings and backed out the amounts from program costs. As mentioned above, Ci did not account for deferred revenue of $361k as the source of this revenue was not disclosed. Ci deducted gains on the disposal from capital assets, affecting total revenues by ($nil) in F2022, ($4k) in F2021, and ($nil) in F2020. 

Salary Information

Full-time staff: 227

Avg. compensation: $37,685

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2022

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Comments & Contact

Comments added by the Charity:

The following statement is related to a previous profile update. An updated statement from the charity may be forthcoming.

As noted above, Indwell owns and operates affordable, supported apartments that have a book value of capital assets exceeding $80 million, along with interest-bearing debt of $48.6 million. The $44.2 million of long-term debt is financing for the purchase and building of apartments. This program cost coverage metric is not well suited to Indwell’s capital structure given the capital rich nature of Indwell’s balance sheet: large capital asset balances capitalized in part through long-term debt. This long-term debt skews the program cost coverage calculation for Indwell. Traditional real-estate leverage ratios might provide greater insight to the financial strength of Indwell.

Charity Contact

Website: www.indwell.ca
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 905-529-0454


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Charitable Registration Number: 80340 7956 RR0001