1430 Main St E
Hamilton, ON L8K 1C3
Executive Director: Jeff Neven
Board President: Alice Plug-Buist

Charitable Reg. #:13129 5198 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 5/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 85 cents are available for programs.

My anchor


About Indwell Community Homes:

Indwell Community Homes is a 5-star charity. It has an A- results reporting grade, which is above average. For every dollar donated to the charity, 85 cents go to the cause. 

Founded in 1970, Indwell Community Homes (Indwell) is a Christian charity that creates affordable and supportive housing communities. Indwell targets its services to those dealing with significant mental health concerns or those struggling with relationships and finances. These groups are at most risk of homelessness or precarious housing situations. Based in Hamilton, Indwell Community Homes focuses on two main programs: providing supportive housing and building new facilities.

Indwell’s current housing programs provide affordable housing units with social services and community activities. Indwell Community Homes offers more than 650 apartments across 18 facilities. Indwell reported that it opened 50 new homes in F2021. The charity reports that more than 700 tenants lived in its housing units in F2021.

Indwell undertakes construction projects to build new homes across Ontario. Indwell Community Homes currently has 11 projects underway. In total, these facilities will provide 311 new units.

Indwell implemented a new "Passive House" program to emphasize energy efficiency in 2018. Passive House is an international energy efficiency standard that lowers a building's ecological footprint. The charity reports that when it builds facilities to meet Passive House standards, utility costs are reduced; these savings are passed down to tenants, which helps make rent more affordable.

My anchor

Results and Impact

Indwell Community Homes reports that a sample of 45 Indwell tenants experienced a 50% reduction in Emergency Department visits during the 18 months following their move into an Indwell program, compared to the previous 18 months.

Indwell reports that in selected Indwell programs, 25% of the people who were homeless and unemployed before moving in have begun education, volunteerism, or part-time employment.

Indwell runs a supportive housing model in St. Thomas through Ontario’s Back to Home program. The charity reports that upon implementing its supportive housing model, police calls related to people in the program reduced by 80%.

While Ci highlights these key results, they may not be a complete representation of Indwell Community Homes’ results and impact. The charity is not yet rated on impact (n/r). 

My anchor


Indwell Community Homes had total donations and special events revenue of $5.3m in F2021. Government funding totalled $35.6m, representing 76% of total revenue. Compared to $16.9m in F2020, government grants rose by 111%. Indwell receives government funding to support its program operations as well as government capital grants to construct new buildings.

Administrative costs are less than 4% of revenues (less investment income), and fundraising costs are 12% of donations and special events revenue. This results in total overhead spending of 15%. For every dollar donated, 85 cents go to the cause, which is within Ci’s reasonable range for overhead spending.

Indwell’s net funding reserves are negative because its interest-bearing debts of $66.1m exceed its liquid assets of $5.6m. These debts largely represent mortgages to support its housing units. The charity’s cash and cash equivalents have grown over 10x since F2019. The charity's gross funding reserves can cover 62% or seven months of annual program costs when excluding debts. Indwell notes that its housing facilities and capital assets have a book value of $155.6m.

This charity report is an update that has been sent to Indwell Community Homes for review. Changes and edits may be forthcoming.

Updated on June 21, 2022, by Sydney Olexa.

Financial Review

Financial Ratios

Fiscal year ending August
Administrative costs as % of revenues 3.8%4.5%4.8%
Fundraising costs as % of donations 11.6%6.5%9.4%
Total overhead spending 15.4%11.0%14.2%
Program cost coverage (%) (674.5%)(815.3%)(897.1%)

Summary Financial Statements

All figures in $000s
Donations 5,2567,4544,590
Government funding 35,64616,87414,098
Fees for service 5,5865,0023,478
Special events 263437
Investment income 203020
Other income 9913716
Total revenues 46,63329,53122,238
Program costs 8,9747,4725,364
Administrative costs 1,7881,3291,060
Fundraising costs 610487435
Other costs 2,0892,0111,876
Total spending 13,46111,3008,735
Cash flow from operations 33,17218,23213,504
Capital spending 42,70436,78812,537
Funding reserves (60,527)(60,919)(48,119)

Note: Ci reported administrative costs and fundraising costs from the charity’s CRA filings and backed out the amounts from program costs. Ci excluded gains on the disposal of capital assets, affecting total revenues by ($nil) in F2021, ($nil) in F2020, and ($117k) in F2019. Ci adjusted for deferred donations, affecting total revenues by ($425k) in F2021, $1.7m in F2020, and $225k in F2019.

Salary Information

Full-time staff: 131

Avg. compensation: $50,286

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2021

My anchor

Comments & Contact

Comments added by the Charity:

The following statement is related to a previous profile update. An updated statement from the charity may be forthcoming.

As noted above, Indwell owns and operates affordable, supported apartments that have a book value of capital assets exceeding $80 million, along with interest-bearing debt of $48.6 million.  The $44.2 million of long-term debt is financing for the purchase and building of apartments. This program cost coverage metric is not well suited to Indwell’s capital structure given the capital rich nature of Indwell’s balance sheet: large capital asset balances capitalized in part through long-term debt. This long-term debt skews the program cost coverage calculation for Indwell. Traditional real-estate leverage ratios might provide greater insight to the financial strength of Indwell.

Charity Contact

Website: www.indwell.ca
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 905-529-0454


Charity Intelligence researches Canadian charities for donors to be informed and give intelligently. Our website posts free reports on more than 800 Canadian charities, as well as in-depth primers on philanthropic sectors like Canada’s environment, cancer, and homelessness. Today over 500,000 Canadians use our website as a go-to source for information on Canadian charities reading over 1.6 million charity reports. Through rigorous and independent research, Charity Intelligence aims to assist Canada’s dynamic charitable sector in being more transparent, accountable and focused on results.


Be Informed. Give Intelligently. Have Impact


Charitable Registration Number: 80340 7956 RR0001