233 Rue Murray Street
Ottawa, ON K1N 5M9
CEO: Stephen Bartolo
Board Chair: Dave Donaldson

Charitable Reg. #:13072 4255 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 4/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 77 cents are available for programs.

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About Shepherds of Good Hope:

Shepherds of Good Hope is a 4-star charity with an above-average results reporting grade. The charity has reasonable overhead costs, is financially transparent, and has an Average demonstrated impact score.

Founded in 1983, Shepherds of Good Hope (SGH) provides individuals in Ottawa with appropriate support to break the cycle of homelessness. SGH provides shelter, food, clothing, and support services to people struggling with mental health challenges, addiction, and trauma. SGH's major programs include transitional shelter services, supportive housing, and community support services. 

Supportive housing program - 42% of total program spending ($5.4m): This program allows people with physical and mental health challenges to live independently. In F2022, the charity opened its fifth supportive housing residence, which houses 42 people. In F2022, the charity provided permanent and stable housing for 234 people and served 187,434 meals in this program. SGH plans to open a new multi-purpose space in 2024, providing 48 supportive housing units, a new drop-in facility and a new community soup kitchen.

Community support services - 31% of total program spending ($3.9m): provide food and activities to shelter clients, supportive housing residents, and broader community members. In F2022, the charity served a total of 82,123 meals in its soup kitchen, with 225 meals served each day on average over three meal periods.

Transitional shelter program - 27% of total program spending ($3.5m):  This program helps people transition from homelessness to permanent housing. Programs include a traditional men’s shelter, a supervised consumption and treatment service for those struggling with addiction, and women’s and men’s transitional emergency shelters for people with complex needs. In F2022, SGH’s shelters provided nightly stays for 2,524 people, with an average length of stay of 22 nights. During the same year, 1,688 people were diverted to SGH’s shelters by emergency services.

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Results and Impact

In F2022, Shepherds of Good Hope reported providing 234 people with permanent and stable housing in its supportive housing residences. The charity aims to provide permanent housing for 339 people in 2024.

While Charity Intelligence highlights these key results, they may not be a complete representation of Shepherds of Good Hope’s results and impact.

Charity Intelligence has given Shepherds of Good Hope an Average impact rating based on demonstrated impact per dollar spent.

Impact Rating: Average

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Charity Intelligence consolidated Shepherds of Good Hope’s financial statements with Shepherds of Good Hope Foundation's financial statements for the following analysis.

In F2022, Shepherds of Good Hope had total donations and special events revenues of $5.1m. The charity also received $10.9m in government funding, representing 55% of total revenues. Administrative costs are 4% of revenues (excluding investment income), and fundraising costs are 19% of donations. This results in total overhead spending of 23%. For every dollar donated, 77 cents go to the cause, which is within Ci’s reasonable range for overhead spending.

SGH has $6.0m in reserve funds, once $4.6m in short-term and long-term debt is accounted for. The charity could cover 44% or over five months of its annual program costs with its reserves.

Charity Intelligence sent an update of this report to Shepherds of Good Hope for review. Changes and edits may be forthcoming.

Updated on June 22, 2023 by Krystie Nguyen.


Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 4.1%4.4%4.0%
Fundraising costs as % of donations 18.8%18.8%11.7%
Total overhead spending 22.9%23.2%15.7%
Program cost coverage (%) 43.7%36.9%56.4%

Summary Financial Statements

All figures in $000s
Donations 4,8824,5955,652
Goods in kind 1,6921,6391,536
Government funding 10,9239,5138,510
Business activities (net) 1,8861,8621,990
Special events 174174275
Investment income 111408(32)
Other income 8998133
Total revenues 19,75718,29018,064
Program costs 13,66413,11911,413
Donated goods exp 11513899
Administrative costs 795788726
Fundraising costs 952898692
Other costs 2000
Total spending 15,54614,94312,930
Cash flow from operations 4,2113,3465,135
Capital spending 10,7717,1654,546
Funding reserves 5,9744,8416,435

Note: Ci consolidated the financial data of the charity and its associated Foundation and excluded related party transfers, affecting revenues by ($1.7m) in F2022, ($1.8m) in F2021, and ($1.6m) in F2020, and expenses by ($2.4m) in F2022, ($2.3m) in F2021, ($4.3m) in F2020. The difference between the amounts given to the operating charity and granted by the foundation was recognized as deferred revenue by the operating charity, affecting revenues by $1.2m in F2022, $315k in F2021, and $2.7m in F2020. Ci consolidated the salary information of the operating charity. Ci reported change in fair value of investments, affecting revenues by $98k in F2022, $253k in F2021, and ($196k) in F2020.

Salary Information

Full-time staff: 158

Avg. compensation: $44,790

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2022

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Comments & Contact

Comments added by the Charity:

No comments have been added by the charity.

Charity Contact

Website: www.sghottawa.com
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 613-789-8210


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Charitable Registration Number: 80340 7956 RR0001