196 Wentworth Street North
Hamilton, ON L8L 7W2
Executive Director: Carol Cowan
Board Chair: Jerry Bulthuis

Charitable Reg. #:11904 3206 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 4/5]


Most recent Audited financial statements available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 89 cents are available for programs.

My anchor


About Mission Services of Hamilton:

Mission Services of Hamilton is a 4-star charity. It has an above-average results reporting grade and low funding reserves. The charity is financially transparent and has reasonable overhead costs.

Mission Services of Hamilton (MSH) is a Christian charity founded in 1956. It works to end poverty and provide a safe place for learning and healing in Hamilton, Ontario. To accomplish its mission, MSH seeks to meet safety, shelter, food, and support needs of poor men, women, and youth. Mission Services operates a food bank, a men’s shelter, and a women's and children’s shelter. It also runs an addiction services program and a youth program. Mission Services reports providing help to “more than 20,000 people” each year.

In F2021, MSH’s shelter for women, Willow’s Place, welcomed 295 new women into the shelter. It served 11,985 meals in F2021. The shelter for women and youth, Inasmuch House, answered 271 crisis calls in F2020 and sheltered 92 women and children from violence and abuse. MSH's emergency shelter hosted 483 men in F2021.

MSH’s addiction recovery program treated 771 clients in F2021. MSH runs this program in partnership with legal, health, and social services agencies in Hamilton to provide an alternative to incarceration.

In F2021, MSH had 35 children participate in its youth program, The 196. The 196 is a program designed to empower children in grades 6-8 to pursue postsecondary education. MSH also provides the children with snacks, meals, and homework help.

My anchor

Results and Impact

In F2021, Mission Services of Hamilton's food bank distributed 15,045 grocery packs to communities in need (compared to 14,584 in F2020). It also served 78,059 meals out of its community kitchen. In F2021, Mission Services Food Bank served 1,728 new families.

In F2021, Mission Services of Hamilton's Inasmuch House sheltered 92 women and 95 children from abuse. 

While Ci highlights these key results, they may not be a complete representation of Mission Services of Hamilton’s results and impact.

Ci has not yet rated this charity on impact (n/r).

My anchor


The financial review represents the consolidated statements of Mission Services of Hamilton and its associated Foundation, Mission Services of Hamilton Foundation. MSH received $4.1m in donations in F2021. It received $6.7m in government funding in F2021, representing 61% of total revenues. Administrative costs are 3% of revenues and fundraising costs are 8% of donations. This results in overhead costs of 11%. For every dollar donated to the charity, 89 cents goes to the cause. This is within Ci’s reasonable range for overhead spending.

MSH has $1.7m in funding reserves which could cover around two months of annual program costs. This indicates a need for funding.

Ci has sent this profile update to Mission Services of Hamilton for review. Changes and edits may be forthcoming.

Updated on August 19, 2022, by Lin Zhu.

Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 2.9%3.0%8.5%
Fundraising costs as % of donations 8.4%14.0%20.3%
Total overhead spending 11.3%17.0%28.8%
Program cost coverage (%) 19.3%20.4%37.8%

Summary Financial Statements

All figures in $000s
Donations 4,0523,8853,571
Goods in kind 17321079
Government funding 6,6673,5933,512
Fees for service 393843
Business activities (net) 192829
Investment income 005
Other income 102921
Total revenues 10,9597,7827,260
Program costs 8,8266,0685,120
Donated goods exp 17321079
Administrative costs 320231614
Fundraising costs 341544724
Other costs 48390
Total spending 9,7077,0926,538
Cash flow from operations 1,252691722
Capital spending 624487453
Funding reserves 1,7041,2351,933

Note: Ci reported capital grants received by the operating charity, increasing donations by $165k in F2020, $408k in F2019, and $195k in F2018. Ci reported designated donations received from the foundation, increasing donations by $25k in F2020, F2019, and F2018. Ci removed amortization from program costs. 

Salary Information

Full-time staff: 94

Avg. compensation: $57,348

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2021

My anchor

Comments & Contact

Comments added by the Charity:

No comments have been added by the charity.

Charity Contact

Website: www.mission-services.com
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 905-528-4211


Charity Intelligence researches Canadian charities for donors to be informed and give intelligently. Our website posts free reports on more than 800 Canadian charities, as well as in-depth primers on philanthropic sectors like Canada’s environment, cancer, and homelessness. Today over 500,000 Canadians use our website as a go-to source for information on Canadian charities reading over 1.6 million charity reports. Through rigorous and independent research, Charity Intelligence aims to assist Canada’s dynamic charitable sector in being more transparent, accountable and focused on results.


Be Informed. Give Intelligently. Have Impact


Charitable Registration Number: 80340 7956 RR0001