25 Connell Ct #1
Etobicoke, ON M8Z 1E8
Executive Director: Dan Kershaw
Board Chair: John Visser

Charitable Reg. #:87253 1843 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

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Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 74 cents are available for programs.

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About Furniture Bank:

Founded in 1998, Furniture Bank aims to provide the comfort, dignity and stability of a furnished home through the transfer of furniture from donors to its clients. Furniture Bank’s theory of change explains how donated used furniture and housewares is given to clients in need, thus also reducing the amount of waste that goes into landfills. It also depicts how clients are provided training through employment programs and workshops to build both life and employment skills. The charity reports that over 400,000 tonnes of waste is being thrown out in the GTA every year. Additionally, Furniture Bank states that furnishing a home with used furniture costs between $2,000 to $5,000, which is more than individuals who are living on minimum wage in Canada can afford. The charity’s office is in Etobicoke.

In F2016, Furniture Bank worked with 93 social service partner agencies. Its agencies serve refugees and newcomers to Canada (34% of clients), formerly homeless individuals (26%), women and children (12%), people with mental illness (1%) and other social issues (27%). In F2017, 72,329 furniture items were donated, and Furniture Bank served 10,727 clients, up 38% from F2015.

Furniture Bank’s Leg Up skills training and employment program provides on-the-job skills training and experience to at-risk-youths (60% of participants) and Canadian newcomers. Each year, it trains 25-30 individuals referred through 9 social service agency partners. Employment skills that can be learned include customer service, health & safety, computer skills, warehouse logistics and salesforce. In F2016, its Leg Up program also provided 4 financial literacy workshops facilitated by Credit Canada.

Furniture Bank also has a furniture repair workshop, which allows its Leg Up participants to learn woodworking, textile, furniture repair and reupholstery skills. It salvages raw materials from furniture that is not in a good enough condition for re-donation. It reports that in F2015, participants diverted 898 furniture items from the landfill and turned them into useable furniture.


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Results and Impact

Furniture Bank reports that since 1998, it has diverted approximately 15,729 tonnes of unwanted furniture that would otherwise have end up in landfills. The charity reports that 12 participants of its Leg Up program got full-time positions at Furniture Bank. In F2014, Furniture Bank reported that it calculated a social return on investment value of $1.96 for every $1 put towards its programs. It reports that its top social impacts relate to restoring clients’ hope in the future (83%), improving clients’ self-esteem (78%), improving clients’ self-confidence (72%) and creating family stability (72%).

Charity Intelligence has given Furniture Bank a Low impact rating based on demonstrated impact per dollar spent.

Impact Rating: Low

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Furniture Bank is a Large charity with $5.4m in monetary donations, donated goods in kind and special event fundraising in F2017. The charity reports to have received donations of household furniture worth approximately $4.5m in F2017, which Ci has included in goods in kind and grants. Revenues from its Chair Affair and annual golf tournament increased by 95% compared to F2016. Administrative costs are 7% of total revenues and fundraising costs are 19% of total donations. For every dollar donated to the charity, $0.74 goes towards its programs, which falls within Ci’s reasonable range for overhead spending. Furniture Bank has total funding reserves of $318k. Excluding the cost of donated furniture, Furniture Bank’s funding reserves can cover program costs for less than two months, indicating a need for donations.

This charity report is an update that has been sent to Furniture Bank for review. Changes and edits may be forthcoming.

Updated on July 18, 2018 by Derek Houlberg.

Financial Review

Financial Ratios

Fiscal year ending December
Administrative costs as % of revenues 6.6%4.4%4.4%
Fundraising costs as % of donations 18.9%15.7%9.7%
Program cost coverage (%) 12.7%8.8%9.2%

Summary Financial Statements

All figures in $000s
Donations 678687641
Goods in kind 4,4894,5604,432
Government funding 551364364
Special events 245125129
Investment income 314
Other income 1,8421,8141,594
Total revenues 7,8087,5517,164
Program costs 2,4962,2962,192
Grants 4,4894,5604,432
Administrative costs 518333311
Fundraising costs 17412775
Other costs 241610
Cash flow from operations 107219145
Funding reserves 318203201

Note: Ci has not included amortization of deferred capital contributions, decreasing total revenues by $126k in F2017, $64k in F2016 and $52k in F2015. Ci has included the estimated cost of donated furniture in donated goods in kind and grants, increasing total revenues and expenses by $4.5m in F2017, $4.6m in F2016 and $4.4m in F2015. Ci has adjusted administrative costs to match the charity's T3010 filling with the CRA, affecting administrative costs by $12k in F2016 and ($34k) in F2015, while affecting program costs by ($12k) in F2016 and $34k in F2015.

Salary Information

Full-time staff: 45

Avg. Compensation: $43,090

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2016

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Comments & Contact

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Charity Contact

Website: www.furniturebank.org
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