25 Connell Court, Unit 1
Toronto, ON M8Z 1E8
Executive Director: Dan Kershaw
Board Chair: Bob Waterworth

Charitable Reg. #:87253 1843 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 4/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 60 cents are available for programs.

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About Furniture Bank:

Furniture Bank is a 4-star charity with Average demonstrated impact. It is financially transparent and has an A+ results reporting grade. Its overhead spending is outside of Ci’s reasonable range, and with its current reserves the charity can cover over 5 months of annual program costs. 

Founded in 1998, Furniture Bank is a registered charity and social enterprise that distributes gently-used donated furniture to families in need. It aims to provide the comfort, dignity, and stability of a furnished home. Furniture Bank works with economically-vulnerable people, such as families leaving shelters, formerly homeless clients, and newcomers or refugees living in Canada. By collecting and delivering used furniture, the charity states that it redirects waste from landfills while providing furnished homes.   

Furniture Bank runs three main programs: Homing furniture collection and delivery program, Leg Up social employment program, and its Workshop. The charity does not provide a spending breakdown by program. 

A Charity Intelligence 2023 Top 100 Rated Charity 

Furniture Bank's Homing program involves distributing used furniture to clients. In 2023, the charity delivered 61,210 different items to families. Working with 160 community agency partners and shelters, Furniture Bank reached 6,351 clients during the year. The charity furnished 2,650 units in Toronto and 3,463 in Ottawa.  

Furniture Bank's Leg Up social employment program partners with local employment agencies to provide work experience, life and skills training, and meaningful work for those facing barriers to employment. The Leg Up program employed 41 people in 2023. 

Furniture Bank also has the Workshop program and support services. The Indigenous-led workshop trains participants in furniture repair, upholstery, and woodworking to combat barriers to work. In 2023 the Workshop repaired 2,440 items. 

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Results and Impact

Furniture Bank reports that it produced a social return on investment (SROI) value of $5.76 for each dollar donated in 2023. Furniture Bank states that it diverted 919 tonnes of furniture from landfills in 2023. The charity reports that diverting furniture from landfills led to 2,214 tonnes of abated carbon.  

Charity Intelligence has rated Furniture Bank as Average impact based on demonstrated social impact per dollar spent. 

While Ci highlights these key results, they may not be a complete representation of Furniture Bank's results and impact. 

Impact Rating: Average

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Furniture Bank had total cash donations of $1.1m in F2023. It also received $4.8m in donated household furnishings (47% of revenues),$2.2m in government funding (21% of revenues), $2.1m in fees for service (20% of revenues).

Furniture Bank's administrative costs are 8% of revenues (less investment income), and its fundraising costs are 33% of cash donations. This results in total overhead spending of 40%. For every dollar donated to the charity, 60 cents are available for programs. This is outside Ci’s reasonable range for overhead spending. 

In F2023, Furniture Bank spent $4.0m on its programs, which is 72% of its total revenues (excluding donated goods). The charity had a surplus of $385k which is 4% of revenues. 

Furniture Bank has $1.7m in reserve funds (cash and investments). Excluding the cost of donated furniture, Furniture Bank's reserves can cover 44% or over five months of its annual program costs.  

This charity report is an update that has been sent to Furniture Bank for review. Changes and edits may be forthcoming.  

Updated on June 24, 2024 by Alessandra Castino 

Financial Review

Financial Ratios

Fiscal year ending December
Administrative costs as % of revenues 7.5%7.5%8.9%
Fundraising costs as % of donations 32.7%26.1%29.0%
Total overhead spending 40.1%33.6%37.9%
Program cost coverage (%) 43.5%45.0%60.1%

Summary Financial Statements

All figures in $000s
Donations 1,127979932
Goods in kind 4,7823,9863,612
Government funding 2,1971,6391,333
Fees for service 2,0511,7781,632
Investment income 95104
Total revenues 10,2538,3927,512
Program costs 3,9593,5252,683
Donated goods exp 4,7823,9863,612
Administrative costs 757631669
Fundraising costs 368255270
Other costs 110
Total spending 9,8688,3997,235
Cash flow from operations 385(6)278
Capital spending 128356
Funding reserves 1,7211,5871,614

Note:  DONATED GOODS IN KIND: Ci included the estimated values of donated furniture in donated goods in-kind and goods used in programs. This affected total revenues and expenses by $4.8m in F2023, $4.0m in F2022, and $3.6m in F2021.  DEFERRED CAPITAL CONTRIBUTIONS: Ci removed amortization of deferred capital contributions, decreasing total revenues by $16k in F2023, $53k in F2022, and $61k in F2021. Ci included received capital contributions, increasing total revenues by $235k in F2023, $33k in F2022, and $nil in F2021.   DEFERRED REVENUES: Ci adjusted for deferred revenues, affecting total revenues by $35k in F2023, $68k in F2022, and ($353k) in F2021.  ACTIVITY BASED COSTING: Ci reported administrative and fundraising costs from the charity's T3010 filings with the CRA. 

Salary Information

Full-time staff: 63

Avg. compensation: $43,223

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2023

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Comments & Contact

Comments added by the Charity:

Learn More:

Furniture Bank 2023 Annual Impact Report

Furniture Bank Charity Intelligence Webpage

Charity Contact

Website: www.furniturebank.org
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 416-934-1229


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Charitable Registration Number: 80340 7956 RR0001