Good Shepherd Centre Hamilton

400 King Street West, PO Box 1003
Hamilton, ON L8N 3R1
CEO: Brother Richard MacPhee
Board President: Ed Dunn

Charitable Reg. #:13063 6798 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

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Audited financial statements available only through official request for information from Charities Directorate.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 89 cents are available for programs.

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About Good Shepherd Centre Hamilton:

Founded in 1961, Good Shepherd Centre Hamilton is the largest provider of human and social services in the Greater Hamilton area. Good Shepherd services include emergency food and clothing; daily hot meals; emergency shelters for men, youth, families, women, and children; transitional housing and education for homeless and street-involved youth; hospice palliative care; community mental health programs; and supportive housing programs.

Good Shepherd’s Emergency Services program made up 51% of total program spending in F2018. Services in this program include shelters, food and clothing, and a hot meal program. Good Shepherd runs 5 emergency shelters that operate at an average monthly occupancy rate of 95%. In F2018, Good Shepherd served 52,311 hot meals Monday to Saturday at the Good Shepherd Centre. The charity reports that its Venture Centre marketplace is the most-used emergency food program in Hamilton, serving 120 families a day on average.

Homelessness Prevention programs made up 25% of Good Shepherd’s total program spending in F2018. This program includes counselling services, community outreach services, and shelter diversion programs. To improve the lack of affordable housing in Hamilton, Good Shepherd is transforming a former food bank to accommodate 35 one-bedroom apartments. This project is expected to be completed in September 2019.

Good Shepherd’s Health programs made up 19% of total program spending in F2018. Health programs include an adult day program, assisted living, senior’s community support, youth substance use, non-residential mental health support, hospice care, and palliative care nursing support. Good Shepherd’s Emmanuel House is equipped with registered nurses, personal support workers, spiritual care providers, and volunteers. Emmanuel House has 10 rooms which provide 24-hour care to people with terminal illnesses and their families.

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Results and Impact

Good Shepherd Centre Hamilton reports that it supported 14 students who earned their high school graduation diplomas in F2018. Good Shepherd also reports that 32 women and 58 children began to re-establish their lives in the community through Good Shepherd’s Second Stage Housing.

While Ci highlights these key results, they may not be a complete representation of Good Shepherd’s results and impact.

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As of August 2021, Good Shepherd Centre Hamilton's 2020 and 2019 audited financial statements were not available. As a result, Ci was not able to update its profile. Ci has requested the charity's financial statements from the CRA.

Good Shepherd Centre Hamilton is a large charity, with in cash donations of $3.7m and $3.2m in donated goods in F2018. Administrative costs are 3% of revenues and fundraising costs are 9% of cash donations. For every dollar donated, 89 cents go to the cause. This is within Ci’s reasonable range for overhead spending.

­­Good Shepherd’s interest-bearing debts of $4.9m exceed its gross funding reserves of $283k. Excluding interest-bearing debts, Good Shepherd could operate using reserve funds for less than one month.

This charity report is an update that has been sent to Good Shepherd Centre Hamilton for review. Changes and edits may be forthcoming.

Updated on July 19, 2019 by Lauren Chin.

Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 2.8%2.8%3.0%
Fundraising costs as % of donations 8.7%9.8%10.3%
Total overhead spending 11.5%12.6%13.3%
Program cost coverage (%) (24.2%)(22.8%)(39.9%)

Summary Financial Statements

All figures in $000s
Donations 3,6612,6713,281
Goods in kind 3,2313,1413,076
Government funding 12,63012,90411,586
Fees for service 185356300
Business activities (net) 160180189
Other income 2,2772,0671,945
Total revenues 22,14521,31720,378
Program costs 19,07118,94117,079
Administrative costs 613600610
Fundraising costs 318261338
Other costs 1,1807411,096
Total spending 21,18220,54319,123
Cash flow from operations 9627741,255
Capital spending 87(763)482
Funding reserves (4,608)(4,318)(6,813)

Note: Ci removed amortization on a pro-rata basis, affecting expenses by $933k in F2018, $992k in F2017, and $994k in F2016.

Salary Information

Full-time staff: 187

Avg. compensation: $54,440

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2018

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Comments & Contact

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