Street Haven

87 Pembroke Street
Toronto, ON M5A 2N9
Executive Director: Deborah Gardner
Board President: Susan Keenan

Charitable Reg. #: 12953 5175 RR0001
Sector: Social Services - Homeless (Shelter)
Operating Charity

Results Reporting

Grade: B

The grade is based on the charity's public reporting of the work it does and the results it achieves.

Financial Transparency

Audited financial statements for current and previous years available on the charity's website [Audited financial statement for most recent year]

Need for Funding

Funding Reserves Program Costs

Spending Breakdown

Cents to the Cause

2014 2015 2016
For a dollar donated, cents funding the cause after fundraising and admin costs, excluding surplus.

Full-time staff #37

Avg. Compensation $52,503

Top 10 Staff Salary Range

$350k + 0
$300k - $350k 0
$250k - $300k 0
$200k - $250k 0
$160k - $200k 0
$120k - $160k 0
$80k - $120k 2
$40k - $80k 8
< $40k 0
Information from most recent CRA Charities Directorate filings for F2016

About Street Haven:

Founded in 1965, Street Haven at the Crossroads has a mission to offer pathways for women who are experiencing or are at-risk of homelessness, through a variety of integrated services in which women support women. It is a multi-service agency that provides an emergency shelter, addiction services, supportive housing, a learning centre, and community outreach services.

The emergency shelter is in a beautiful heritage house in downtown Toronto providing a 50-bed shelter for single women, offering safety, meals, hot showers, and medical assistance. From the emergency shelter, Street Haven provides addiction recovery at Grant House and supportive housing to 32 women at 3 different locations in downtown Toronto. 

In F2016, Street Haven served 1,900 women across all programs, including 1,086 women accessing the emergency shelter. At the learning centre, 56 women were enrolled in the literacy and basic skills program, 256 were in the pre-employment program and 249 women used computer lab services. Of these, 12 women found employment, 11 enrolled in school, and 14 became volunteers at Street Haven.

Addiction recovery is a 6-month program with 10 beds and 2 emergency beds. In F2016, 125 women participated. After starting the program, Street Haven provides each woman with 2 years of addiction recovery services. Transformations is a program designed for incarcerated women dealing with trauma and addiction. The 326 women attending Street Haven’s transformations in F2016 participated in group and one-to-one counselling aimed at increasing their ability to make changes to their substance abuse.

As part of its strategic plan, Street Haven is exploring the possibility of opening a social enterprise to increase revenue and reduce its dependency on government funding.

Financial Review:

Street Haven at the Crossroads is a micro-cap charity with $420k in donations in F2016. Most funding comes from municipal and provincial government grants, accounting for $2.9m of revenues. Street Haven also received $104k from clients for room and board. Administrative costs were 9% of revenues and fundraising costs were 14% of donations. As such, for every $1 donated, 77 cents went to the cause. This falls within Charity Intelligence’s reasonable range for overhead spending. 

F2016 is the first year since Ci’s first analysis of Street Haven (F2011) that it is not in debt. Funding reserves of $87k can cover less than one month of program costs.

This charity report is an update that is currently being reviewed by Street Haven at the Crossroads. Changes and edits may be forthcoming.

Updated June 20, 2017 by Juliana Badovinac.

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 8.7%7.7%7.6%
Fundraising costs as % of donations 14.1%14.2%17.1%
Program cost coverage (%) 3.1%(1.5%)(11.5%)

Summary Financial Statements

All figures in $s
Donations 420,127509,471441,685
Government funding 2,938,2002,923,5642,916,058
Fees for service 104,077100,055100,181
Investment income 28,56823,4983,834
Total revenues 3,490,9723,556,5883,461,758
Program costs 2,830,8122,839,6752,715,951
Grants 1,00000
Administrative costs 301,589272,467262,580
Fundraising costs 59,41472,43575,573
Cash flow from operations 298,157372,011407,654
Funding reserves 86,709(41,471)(312,483)

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