2 Overlea Boulevard
Toronto, ON M4H 1P4
Territorial Commander: Floyd Tidd
Board Chair: Jan Barton

Charitable Reg. #:10795 1618 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

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Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 83 cents are available for programs.

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About Salvation Army:

The Governing Council of the Salvation Army in Canada (Salvation Army) is an international Christian organization that began operations in Canada in 1882. Its mission is to share the Christian religion, help children and families access basic needs, and help transform communities around the world. It is the largest non-governmental direct provider of social services in Canada. Salvation Army combines its operations in Canada and Bermuda. In F2020, Salvation Army helped 1.9 million people in Bermuda and Canada (up from 1.6m in F2019).

Salvation Army offers programs in Canada and Bermuda including: Addiction, Corrections and Residential services (42% of total program expenditure in F2020); Health Care (27%); Community and Family services (13%); Congregational Ministries (10%); Children and Youth (3%); Education (2%); International (overseas) Development (1%); and Other (2%).

Addictions, Corrections, and Residential: Salvation Army offers various social services including withdrawal management, day treatment, residential, and outpatient recovery programs. In F2020, Salvation Army provided 5,500 shelter, addictions, detox, and mental health beds each night to people in need, and 400 individuals completed its Addictions and Rehabilitation program. It also operates over 50 emergency shelters across Canada and Bermuda.

Health Care: Salvation Army provides people in need long-term and palliative care, nutritional support, hygiene kits, and referrals to community health care services. The charity reports that 103,000 people were visited in hospitals, nursing homes, prisons, daycare centres, and other facilities by Salvation Army in F2020. Additionally, 87,000 people were helped in night patrol, rescue, and suicide prevention.

Community and Family Services: These programs include nutritional, financial, social, education, and seasonal support for families in need. In F2020, Salvation Army reports that 3.3 million free meals were served at shelters and in feeding programs (down from 3.4m in F2019). During the Christmas season, 233,000 people were provided with food hampers and toys. The charity also reports that 8,600 people were supported with language training, and 9,400 were referred for employment.

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Results and Impact

Salvation Army reported that through its Social Services Voucher program, $4,287,937 worth of clothing and household items were given to people living in poverty in F2020. The charity also highlighted assisting 1.3 million people with food, clothing, or practical assistance, and serving 169,000 meals through its School Breakfast program. Additionally, Salvation Army noted that its Thrift Stores diverted 39,144 metric tonnes of waste from landfills in F2020.

While Ci highlights these key results, they may not be a complete representation of Salvation Army’s results and impact.

Charity Intelligence has given Salvation Army a Low impact rating based on demonstrated impact per dollar spent.

Impact Rating: Low

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Salvation Army is a Major 100 charity, meaning it is one of Canada’s largest charities in terms of donations. Salvation Army received $238.5m in donations in F2020. The charity also received $259.7m in government funding and $84.9m in fees for service. Administrative costs are 8% of revenues and fundraising costs are 10% of donations. For every dollar donated, 83 cents go to the cause. This is within Ci’s reasonable range for overhead spending.

The charity holds $1.1b in funding reserves, of which $32.2m is donor-endowed. Excluding donor-endowed funds, the charity can cover annual program costs for 2.1 years.

Salvation Army holds $1.1b in invested funds, 53% of which is in equities, 29% in bonds, 17% in real estate and infrastructure, and 1% in cash. The charity reports an average return on investment of 7.3% over the past four years.

This charity report is an update that has been sent to Salvation Army for review. Changes and edits may be forthcoming.

Updated on August 11, 2021 by Rachel Leteta.

Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 7.9%7.6%7.1%
Fundraising costs as % of donations 9.6%12.4%11.6%
Total overhead spending 17.5%20.0%18.6%
Program cost coverage (%) 214.2%224.3%217.3%

Summary Financial Statements

All figures in $000s
Donations 238,545193,606201,850
Government funding 259,684259,061251,863
Fees for service 84,94283,35383,062
Business activities (net) (614)3,94710,048
Investment income (7,177)77,90393,862
Other income 24,41630,26418,319
Total revenues 599,796648,134659,004
Program costs - International 5,1635,7665,804
Program costs - Canada 492,678479,544463,042
Administrative costs 47,63943,34339,890
Fundraising costs 22,97124,03623,361
Other costs 14,24117,19713,533
Total spending 582,692569,886545,630
Cash flow from operations 17,10478,248113,374
Capital spending 37,8378,76649,548
Funding reserves 1,095,2951,117,6631,048,029

Note: Ci has reported Thrift Store operations as net of expenses in revenues, reducing total revenues and expenses by $162.3m in F2020, $159.2m in F2019, and $148.7m in F2018.

Salary Information

Full-time staff: 487

Avg. compensation: $63,416

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2020

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Comments & Contact

Comments added by the Charity:

No comments have been added by the charity.

Charity Contact

Website: www.salvationarmy.ca
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 416-425-2111


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Charitable Registration Number: 80340 7956 RR0001