Calgary Drop-In Centre

1 Dermot Baldwin Way SE
Calgary, AB T2G 0P8
Interim Executive Director: Sandra Clarkson
Board Chair: Ken Uzeloc

Charitable Reg. #: 11882 3459 RR0001
Sector: Social Services - Homeless
Operating Charity

Charity Rating

[Charity Rating: 4/4]

Donor Accountability

Grade: A-

The grade is based on the charity's public reporting of the work it does and the results it achieves.

Financial Transparency

Audited financial statements for current and previous years available on the charity's website [ Audited financial statement for most recent year ]

Need for Funding

Funding Reserves Program Costs

Spending Breakdown

Cents to The Cause

2014 2015 2016
For a dollar donated, cents funding the cause after fundraising and admin costs, excluding surplus.

Full-time staff #157

Avg. Compensation $69,503

Top 10 Staff Salary Range

$350k + 0
$300k - $350k 0
$250k - $300k 0
$200k - $250k 2
$160k - $200k 4
$120k - $160k 1
$80k - $120k 3
$40k - $80k 0
< $40k 0
Information from most recent CRA Charities Directorate filings for F2016

About Calgary Drop-In Centre:

Established in 1961, Calgary Drop-In Centre aims to alleviate poverty by caring for chronically homeless people in Calgary. Its programs offer community supports, resources, and housing to prevent homelessness and provide opportunities for people to rebuild their lives.

Each program is designed to address a different hierarchy of need: physiological needs are addressed through a 960-bed emergency shelter, free clothing store, meal services, and laundry services. Safety needs are met through counselling, medical services, and victim services. Social needs are fulfilled through a community garden, senior’s program, and community programs. Programs designed to improve clients’ esteem include a computer learning centre, supportive housing, educational and employment services. The final need - self-actualization - is addressed by Calgary Drop-In Centre’s affordable housing program, which charges 30% of a client’s net income as rent.

In F2016, clients had a combined 417,782 stays at Calgary Drop-In Centre’s emergency shelter. An additional 4,000 clients used the services at the centre, but did not stay the night. The centre served 1.2 million meals and 161,000 work lunches. Each time a client visits the centre, they are permitted to take up to 5 articles of clothing with them. In F2016, 99,982 articles of clothing were distributed to clients. Laundry services had 35,020 appointments. Employment Services Training (EST) received 860 applications for its three-week program. In F2016, 160 graduated from the program.

Calgary Drop-In Centre’s medical team had 5,685 patient visits, of which 4% were emergencies (overdoses, severe traumas, seizures, heart attacks, and strokes), 65% were semi-urgent cases (flu and fever, minor trauma requiring stitches, and age-related symptoms that could lead to complications), and 28% were non-urgent. The centre reports that medical services provide $3.7m in annual savings of taxpayer dollars.

The centre is part of the Calgary Recovery Services Task Force, a committee of homeless-serving agencies, government, and interested stakeholders who have come together to address the problem of homelessness in Calgary. In 2016, the Task Force published a report with 7 key recommendations that the Drop-In Centre hopes to implement in the coming years.

Recent News: Calgary media have reported workplace bullying at Calgary Drop-In Centre. Its management and directors have issued a statement saying they are taking this matter seriously and it may warrant an internal or independent investigation. On March 6, 2018 Debbie Newman, Executive Director, resigned. Sandra Clarkson is the interim Executive Director until the position is filled. 

Financial Review:

Calgary Drop-In Centre is a medium-sized charity with $4.4m in donations in F2016. Most of the charity’s funding comes from government grants, accounting for $13.3m of revenue in F2016. Administrative costs were 4% of revenues and fundraising costs were 8% of donations. For every $1 donated, 88 cents went to the cause. This falls within Charity Intelligence’s reasonable range for overhead spending. Funding reserves of $5.5m can cover 27% of annual program costs, or just over 3 months of programs.

This charity report is an update that is currently being reviewed by Calgary Drop-In Centre. Changes and edits may be forthcoming.

Updated on July 13, 2017 by Juliana Badovinac.

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 3.9%4.0%4.9%
Fundraising costs as % of donations 7.8%4.4%3.9%
Program cost coverage (%) 26.9%23.4%9.2%

Summary Financial Statements

All figures in $000s
Donations 4,4385,2875,156
Goods in kind 3,3103,3893,399
Government funding 13,27813,11513,004
Fees for service 2,2522,4662,219
Investment income 18410689
Other income 199209821
Total revenues 23,66124,57324,688
Program costs 20,47820,21419,582
Administrative costs 9069721,200
Fundraising costs 344235202
Cash flow from operations 1,9333,1523,704
Funding reserves 5,5124,7311,809
Note: Ci did not include amortization of deferred capital contributions of amortization of mortgage incentive in revenues, affecting revenues by ($1.5m) in F2016, F2015, and F2014. Ci used the charity’s T3010 filing with the CRA to allocate expenses into program, administrative, and fundraising costs. Amortization was removed from program costs and recorded as a non-cash expense, affecting program costs by ($2.5m) in F2016, ($2.4m) in F2015, and ($2.3m) in F2014.

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