Hospice of Greater Saint John

385 Dufferin Row
Saint John, NB E2M 2J9
CEO: Sandy Maxwell
Board Chair: Shirley McAlary

Charitable Reg. #:11896 3743 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 5/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 68 cents are available for programs.

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About Hospice of Greater Saint John:

Founded in 1983, Hospice of Greater Saint John (HGSJ) owns and operates Bobby’s Hospice, a residential palliative care facility in Saint John, New Brunswick (NB). According to the charity, of the 6,250 people who die annually in the province, over 80% die from cancer or other chronic illnesses and need access to palliative care. Its mission is to provide compassionate care that celebrates life.

Bobby’s Hospice opened in 2010 and is the first 10-bed residential hospice in Atlantic Canada to provide 24-hour care to people near their end of life. Patients must be referred by a doctor and have a life expectancy of six months or less. Bed days cost $465/day but the hospice is free to patients  the NB government provides $210/day and the remaining costs are covered by public supportIn F2019 Bobby’s Hospice had a 77% occupancy rate and admitted 110 new patients (61 from hospitals; 49 from home). It cared for 116 people, down 18% from 141 patients in F2018.  New floors were installed on the Hospice's patient floor in F2019. During this three-month renovation, over 50% of hospice beds were closed. This affected the annual occupancy rate and explains the decline in patients helped. Bobby's Hospice cares for adults; 87% were seniors and 92% had cancer. The hospice provided 2,822 patient days during the year and the average length of stay was 19 days.  

Besides operating Bobby’s Hospice, HGSJ also offers grief and bereavement support services to families and loved ones, as well as educational services and training to healthcare workers. HGSJ ran 40 private grief counselling sessions in F2019, reaching 70 people. It provided job training to 12 nursing students and one paramedic student, and reached 400 people through educational outreach.  

In F2019, Hospice of Greater Saint John worked with Hospice Fredericton and the New Brunswick Medical Society, and the Department of Health to establish residential hospice standards for the province.  

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Results and Impact

Bed days at Bobby’s Hospice cost the NB government $210/day rather than $1,000/day at an acute care hospital. This translates to government cost savings as well as additional savings in medication coverage. Between F2011 and F2019, Bobby’s Hospice has freed 24,399 hospital bed days at the Saint John Regional Hospital and saved over $19 million in reduced in-patient costs for the NB government.

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Ci consolidated Hospice of Greater Saint John with its associated Hospice Legacy Foundation in the following financial analysis, omitting transfers between the two charities from revenues and expenses.

Hospice of Greater Saint John is a medium-sized charity with donations and special events fundraising of $1.8m in F2019. Administrative costs are 8% of revenue (excluding investment income) and fundraising costs are 24% of donations and special events. Per dollar donated, 68 cents go to the cause, which is within Ci’s reasonable range for overhead spending.

Funding reserves of $2.1m can cover annual program spending for 1.4 years, or just under 17 months.

This charity report is an update that has been sent to Hospice of Greater Saint John for review. Comments and edits may be forthcoming.

Updated on August 2, 2019 by Katie Khodawandi.

Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 7.7%9.6%11.7%
Fundraising costs as % of donations 23.9%25.9%19.0%
Total overhead spending 31.6%35.5%30.6%
Program cost coverage (%) 142.6%140.9%104.9%

Summary Financial Statements

All figures in $s
Donations 610,308563,351547,656
Government funding 766,500730,000730,000
Special events 1,140,517969,368899,292
Investment income 100,60724,81881,731
Other income 58220,704123
Total revenues 2,618,5142,308,2412,258,802
Program costs 1,469,4521,227,2281,184,704
Administrative costs 193,997218,196253,692
Fundraising costs 417,783396,931274,365
Total spending 2,081,2301,842,3601,712,761
Cash flow from operations 537,282465,886546,041
Capital spending 141,64619,075135,970
Funding reserves 2,095,7841,729,7531,243,314

Note: Ci did not include transfers between the Hospice and Foundation, decreasing total revenue and expenses by $350k in F2019, $255k in F2018, and $97k in F2017. Capital contributions received during the year are included in donations, increasing total revenue by $88k in F2019, $12k in F2018, and $103k in F2017. Investment income is reported net of the Foundation’s investment management fees and includes realized and unrealized gains on the Foundation’s investments, affecting total revenue by $49k in F2019, ($11k) in F2018, and $54k in F2017. Ci used the operating charity’s T3010 CRA filings for administrative and fundraising costs and adjusted program costs to reconcile with total expenses reported in the audited financials. The operating charity’s F2017 T3010 expense breakdown included amortization of capital assets, which Ci backed out on a pro-rata basis from program, administrative and fundraising costs. A one-time loss on disposal of $332 was also included in the F2017 T3010 filing, which Ci backed out of administrative costs. All Foundation expenses, excluding investment management fees and transfers to the Hospice, are included in administrative costs. 

Salary Information

Full-time staff: 23

Avg. compensation: $52,474

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2019

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Comments & Contact

Comments added by the Charity:

No comments have been added by the charity.

Charity Contact

Website: www.hospicesj.ca
This email address is being protected from spambots. You need JavaScript enabled to view it.


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Charitable Registration Number: 80340 7956 RR0001