Distress Centre Calgary

Suite 300, 1010 - 8th Avenue SW
Calgary, AB T2P 1J2
Executive Director: Joan Roy
Board Chair: Leslie Weekes

Website: www.distresscentre.com
Charitable Reg. #: 10702 1024 RR0001
Sector: Social Services
Operating Charity

Charity Rating

[Charity Rating: 4/4]

Donor Accountability

Grade: B+

The grade is based on the charity's public reporting of the work it does and the results it achieves.

Financial Transparency

Audited financial statements for current and previous years available on the charity's website [ Audited financial statement for most recent year ]

Need for Funding

Funding Reserves Program Costs

Spending Breakdown

Full-time staff #24

Avg. Compensation $75,466

Top 10 Staff Salary Range

$350k + 0
$300k - $350k 0
$250k - $300k 0
$200k - $250k 0
$160k - $200k 0
$120k - $160k 0
$80k - $120k 3
$40k - $80k 7
< $40k 0
Information from most recent CRA Charities Directorate filings for F2014

About Distress Centre Calgary:

Founded in 1970, Distress Centre Calgary (DCC) is a crisis line that offers 24-hour support, free face-to-face crisis counselling, and resource referral services to people living in Calgary and the surrounding area.  Its mission is to “provide compassionate, accessible crisis support that enhances the health, well-being and resiliency of individuals in distress.” DCC’s programs provide clients access to professional help, peer support and a network of social agencies. The charity also offers support over email, an online chat program, and online self-help information. In F2015, DCC had a total of 459 volunteers, with 250 volunteers trained to listen, support and help people through crisis.

Distress Centre Calgary’s 24-hour support program provided crisis support to 68,877 calls, 2,829 chats (18% increase from F2014) and 749 emails (4% increase from F2014) in F2015. In total, the number of overall contacts made increased by 3.5% from F2014. DCC also reports that in the first quarter of 2016, it saw a 9% increase in call volume. DCC reports that 98% of its crisis-support clients felt listened to following their conversation with DCC’s staff and volunteers.

In F2015, DCC’s counselling program offered 2,285 face-to-face sessions, a 24% increase over F2014. DCC reports that 95% of its counselling clients felt that they were able to cope better with their issues.

DCC’s Basic Needs programs distributed $139,287 to families and individuals in financial need, representing a 59% increase from F2014. DCC reports that 71% of the recipients reported that their situation improved. Further, 92% of families reported that their situation had stabilized as a result of the financial support.  

Along with the City of Calgary and United Way of Calgary, DCC launched 2-1-1 Calgary, a phone line that gives callers access to a network of agencies and organizations, that are dedicated to helping people in crisis. DCC reports that it offers services in 200 languages. In F2015, the 2-1-1 program answered 26,300 calls, providing information and social resources, and community and government referrals. DCC reports that 93% of clients had a better understanding of their needs, and that 97% of clients were satisfied with the service.

Financial Review:

Distress Centre Calgary is a medium-sized charity, with donations of $2.4m in F2015. Its administrative costs are 15% of revenues and its fundraising costs are 10% of donations. For every $1 donated to the charity, 76 cents is put towards its programs, falling within Ci’s reasonable range. The charity’s funding reserves of $1.4m result in a program cost coverage ratio of 41%. This means that the charity can cover 5 months of its annual programs using its existing reserves.

This charity report is an update that is being reviewed by Distress Centre Calgary. Changes and edits may be forthcoming.

Updated on August 19, 2016 by Lynn Tay.

Financial Ratios

Fiscal year ending December
Administrative costs as % of revenues 14.7%16.0%15.2%
Fundraising costs as % of donations 9.7%8.2%9.4%
Program cost coverage (%) 40.5%47.3%49.8%

Summary Financial Statements

All figures in $s
Donations 2,442,5222,285,6702,003,091
Government funding 1,709,6091,759,3601,651,823
Business activities (net) 68,20166,9100
Special events 00268,996
Investment income 9,3356,8991,994
Other income 45,55401,794
Total revenues 4,275,2214,118,8393,927,698
Program costs 3,421,1693,218,9462,857,528
Administrative costs 625,623657,935596,884
Fundraising costs 237,382188,416213,231
Cash flow from operations (8,953)53,542260,055
Funding reserves 1,386,9891,521,1241,423,539
Note: Ci has adjusted amortization affecting expenses by ($62k) in F2015, by ($49k) in F2014, and by ($47k) in F2013.

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