Distress Centre Calgary
Calgary, AB T2P 1J2
Executive Director: Jerilyn Dressler
Board Chair: Janet Segato
Charitable Reg. #: 10702 1024 RR0001
Grade: B+The grade is based on the charity's public reporting of the work it does and the results it achieves.
Need for Funding
Cents to The Cause
Full-time staff #26
Avg. Compensation $73,444
Top 10 Staff Salary Range
|$300k - $350k||0|
|$250k - $300k||0|
|$200k - $250k||0|
|$160k - $200k||0|
|$120k - $160k||1|
|$80k - $120k||4|
|$40k - $80k||5|
About Distress Centre Calgary:
Founded in 1970, Distress Centre Calgary is a crisis line that offers free 24-hour support, professional counselling, and resource referral services to people living in Calgary and the surrounding area. Its mission is to “provide compassionate, accessible crisis support that enhances the health, well-being and resiliency of individuals in distress.” The charity’s programs provide clients with access to professional help, peer support and a network of social agencies. In F2016, Distress Centre Calgary had a total of 486 volunteers. It provided support for 113,975 people at a cost of $31 per contact.
Distress Centre Calgary’s crisis line received 75,215 calls and provided 666 emergency interventions. It received 10% more crisis calls, chats, texts and emails than in F2015, and a 3% increase in overall contact volume. In F2016, Distress Centre Calgary’s counselling program had 2,707 counselling and basic needs funding sessions which served 734 individuals. Professional counselling services were provided for 664 clients, while 32 individuals and 38 families received financial support. ConnectTeen is a peer support program available for teens over the phone, text, email or online chat. In F2016, Distress Centre Calgary received 843 calls, 771 chats, 907 texts and 63 emails, which were answered by 46 ConnecTeen volunteers between the ages of 15-20.
Along with the City of Calgary and United Way of Calgary, Distress Centre Calgary runs 2-1-1 Calgary, a phone line that gives callers access to a network of agencies and organizations, that are dedicated to helping people in crisis. The charity reports that services are available in 200 languages. In F2016, Distress Centre Calgary received 27,570 calls. In May 2016, services were extended to include chat services in response to the Fort McMurray fires. Online support services included 3,789 chat sessions, 875 email sessions and 907 text sessions.
Distress Centre Calgary is a medium-sized charity, with donations of $2.7m in F2016. Its administrative costs were 14% of revenues and its fundraising costs were 8% of donations. For every $1 donated to the charity, 78 cents go to the cause, falling within Charity Intelligence’s reasonable range for overhead spending. The charity’s funding reserves of $1.7m result in a program cost coverage ratio of 48%. This means that the charity can cover almost 6 months of its annual programs using its existing reserves and shows a need for funding.
This charity report is an update that is currently being reviewed by Distress Centre Calgary. Changes and edits may be forthcoming.
Updated on June 7, 2017 by Juliana Badovinac.
Financial RatiosFiscal year ending December
|Administrative costs as % of revenues||13.6%||14.7%||16.0%|
|Fundraising costs as % of donations||8.4%||9.7%||8.2%|
|Program cost coverage (%)||47.9%||40.5%||47.3%|
Summary Financial StatementsAll figures in $s
|Cash flow from operations||331,630||(8,953)||53,542|