Community Care of St. Catharines and Thorold

12 North Street, P.O. Box 575
St. Catharines, ON L2R 6W8
CEO: Betty-Lou Souter
Board Chair: Lori Sather

Charitable Reg. #:10672 9403 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 2/5]


Audited financial statements available only through official request for information from Charities Directorate.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 92 cents are available for programs.

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About Community Care of St. Catharines and Thorold:

Community Care of St. Catharines and Thorold is a 2-star charity. It is not financially transparent and has poor reporting of its results for donors. 

Founded in 1919, Community Care of St. Catharines and Thorold (Community Care) aims to help families meet their basic needs and develop self-sufficiency. It runs a food bank, food distribution programs, and various housing and health services. Community Care offers 20 programs and services to support low-income families across St. Catharines and Thorold.

Community Care groups its programs into three main areas: food security, housing security, and health. It does not provide a breakdown of spending on its programs.

Food Security: Community Care collects and distributes food through its food bank programs. The charity provides clients who meet Canada’s low-income cut-off standard with food, clothing, and household goods. Since 1999, the charity has operated 30 community gardens to help local families grow fresh produce. Community Care also helps fund Niagara Nutrition Partners, a program offering students snacks, breakfasts, or lunches.

Housing Security: Community Care runs programs to help clients find housing, pay for utilities, and receive referrals to other agencies. Its Housing Help program offers resources and support to clients for rental applications, landlord disputes, and referrals to emergency shelters. Through the Ontario Electricity Support Program, Community Care helps low-income households receive credits on their monthly electricity bills.

Medical Programs: The charity’s medical programs help low-income families access health screenings, prescriptions, and medical devices. The Brushed Aside program assists clients in submitting requests for dentures, fillings, and tooth extractions. Through the Clara Crawford Fund, Community Care offers senior clients up to $500 to pay for glasses, hearing aids, and prescriptions. Community Care also helps low-income families receive eye exams through the Gift of Sight program.

Community Care also runs other programs, such as ID and income tax clinics, Christmas gift assistance, and family support.

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Results and Impact

Community Care’s most recent annual report is from 2020. These results refer to 2020 and earlier.

Community Care states that it provides around 5,400 pounds of food for more than 100 households each day. It does not report on other outcomes of its programs.

While Ci highlights these key results, they may not be a complete representation of Community Care of St. Catharines and Thorold’s results and impact. This charity is not yet rated on impact (n/r).

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Community Care of St. Catharines and Thorold is not financially transparent. It refused to provide its audited financial statements upon request. The following analysis refers to F2020, the most recent year of financial statements received from the CRA.

Community Care had total cash donations of $3.9m in F2020, compared to $2.1m in F2019. It also received $1.8m in goods in kind (26% of revenues) and $1.0m in government funding (14% of revenues).

Community Care does not break down its spending into program, administrative, and fundraising costs on its audited financial statements and reports zero fundraising expenses to the CRA. Ci obtained program, administrative, and fundraising costs from the charity’s annual reports, which reconciled with its audited financials. Administrative costs are 4% of revenues (less investment income), and fundraising costs are 4% of cash donations. This results in total overhead spending of 8%. For every dollar donated to the charity, 92 cents go to the cause, which is within Ci’s reasonable range for overhead spending.

Community Care has $3.2m in funding reserves, compared to $1.7m in F2019. The charity can cover 94% or eleven months of its annual program costs with reserves. Community Care’s program cost coverage nearly doubled from F2019 to F2020.

Charity Intelligence has sent this update to Community Care of St. Catharines and Thorold for review. Changes and edits may be forthcoming.

Updated on June 28, 2022, by Sydney Olexa.

Financial Review

Financial Ratios

Fiscal year ending December
Administrative costs as % of revenues 4.0%4.2%3.5%
Fundraising costs as % of donations 3.9%8.7%8.7%
Total overhead spending 7.9%12.8%12.2%
Program cost coverage (%) 94.3%52.0%51.0%

Summary Financial Statements

All figures in $000s
Donations 3,8962,1292,062
Goods in kind 1,8252,6202,612
Government funding 1,0141,2841,330
Fees for service 168191196
Investment income 161214181
Total revenues 7,0646,4376,381
Program costs 3,4143,2923,268
Donated goods exp 1,8252,6202,612
Administrative costs 275260218
Fundraising costs 152185180
Total spending 5,6666,3576,278
Cash flow from operations 1,39880103
Capital spending 01171
Funding reserves 3,2191,7111,668

Note: Ci included the value of donated goods and services, affecting revenues and expenses by $1.8m in F2020, $2.6m in F2019, and $2.6m in F2018. Ci included gains (losses) on marketable securities in investment income, affecting revenues by $41k in F2020, $55k in F2019, and ($32k) in F2018. Ci reported government funding from the charity’s T3010 filings and removed the amounts from donations. Since the charity does not use activity-based costing in its audited financial statements or its T3010 filings, Ci obtained program, administrative, and fundraising costs from its annual reports. Ci deducted amortization from administrative costs.

Salary Information

Full-time staff: 31

Avg. compensation: $46,394

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2020

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Comments & Contact

Comments added by the Charity:

No comments have been added by the charity.

Charity Contact

This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 905-685-1349


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Charitable Registration Number: 80340 7956 RR0001