Calgary Humane Society

4455 110th Avenue SE
Calgary, AB T2C 2T7
Executive Director: Carrie Fritz
Board Chair: Lisa Kindree

Charitable Reg. #:11882 3632 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 4/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 68 cents are available for programs.

My anchor


About Calgary Humane Society:

Founded in 1922, Calgary Humane Society (CHS) was Calgary’s first animal shelter. CHS is one of only a few open-admission shelters in North America, meaning they do not turn any animals away. This includes very sick and injured animals that may have to be euthanized. CHS has one animal shelter in Calgary that it is currently expanding. The shelter has an animal health team and a behaviour team that merged together in F2020 to best care for the animals. Calgary Humane Society’s main programs include Animal Care & Comfort, Animal Investigation & Protection, and Community Outreach.
Animal Care & Comfort accounted for 79% of CHS’s program spending in F2020. CHS took in 2,818 animals in total in F2020. This includes 1,479 cats, 623 dogs, 333 rabbits and 383 other animals. Animal intake decreased 38% from 4,572 animals in F2019.  The charity had 1,478 foster placements in 750 foster homes in F2020. Ci calculates that foster homes care for 52% of animals taken in in F2020. This is an improvement over 48% in F2019. The charity also reports animals spent six days fewer in the shelter in F2020. The shelter's veterinary team performed 1,734 surgeries and 48,542 treatments for animals in F2020.
Animal Investigation & Protection accounted for 12% of program spending in F2020. The team conducted 1,074 cruelty investigations. Top concerns were medical neglect (244), lack of shelter (216), animal abandonment (146), and physical abuse (124). These investigations charged 54 people and seized 376 animals.
Community Outreach accounted for CHS’s final 9% of program spending. CHS reports a total of 99,800 social media followers in F2020, a 13% increase over 88,400 in F2019. CHS also had 233 seminar class registrants and 313 behaviour class registrants.

My anchor

Results and Impact

1,142 cats, 294 dogs, 235 rabbits and 282 other animals were adopted in F2020 for a total of 1,953 adoptions. This is 1,061 fewer adoptions than F2019. Using animal intake data, Ci calculates that CHS has a 69% adoption rate. This is an improvement over a calculated 66% adoption rate in F2019.

While Ci highlights these key results, they may not be a complete representation of Calgary Humane Society’s results and impact. This charity is not yet rated on impact (n/r).  

My anchor


Calgary Humane Society has donations of $4.6m in F2020. The charity received $1.0m in government funding, representing 13% of total revenues. Administrative costs are 18% of revenues (less investment income) and fundraising costs are 14% of donations. This results in total overhead spending of 32%. For every dollar donated, 68 cents go to the cause. This falls within Ci’s reasonable range for overhead spending.

CHS has $22.0m in funding reserves, of which $45k is donor endowed. Excluding donor-endowed funds, the charity could cover 457% or around four and a half years of annual program costs with current reserves.

In F2020, CHS reports it issued layoff notices to employees across all departments due to covid-19. The charity recalled these staff once it had received the Canada Emergency Wage Subsidy. The charity did not use its emergency fund. 

This charity report is an update that has been sent to Calgary Human Society for review. Changes and edits may be forthcoming. 

Updated on July 19, 2021 by Brenleigh Jebb.  

Financial Review

Financial Ratios

Fiscal year ending December
Administrative costs as % of revenues 18.2%16.9%11.4%
Fundraising costs as % of donations 14.1%19.0%18.0%
Total overhead spending 32.3%35.9%29.4%
Program cost coverage (%) 456.9%366.2%341.9%

Summary Financial Statements

All figures in $000s
Donations 4,5854,0954,395
Government funding 1,0366969
Fees for service 6461,4491,775
Investment income 1,4482,809131
Total revenues 7,7158,4226,370
Program costs 4,8045,6885,701
Administrative costs 1,138950712
Fundraising costs 648778792
Total spending 6,5917,4167,205
Cash flow from operations 1,1241,006(834)
Capital spending 860180600
Funding reserves 21,98820,86619,530

Note: Ci included Canada Emergency Wage Subsidy in government funding and in wages and benefits costs increasing revenues and expenses by $1.0m in F2020. CHS did not include the wage subsidy in the compensation section of its T3010. As a result, Ci has included the $1.0m in the above salary information. Ci backed out salaries related to fundraising activities from total salaries reported in program costs and included the amounts in fundraising costs. Ci reported government funding of $69k in F2019 and $69k in F2018 from the charity’s T3010 filing with the CRA and removed the amounts from donations. Ci did not report non-cash gains on sale of tangible capital assets, affecting revenues by $18k in F2020 and ($1.4m) in F2019.  

Salary Information

Full-time staff: 78

Avg. compensation: $48,509

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2020

My anchor

Comments & Contact

Comments added by the Charity:

The charity provided these comments for a previous version. Updated comments may be provided shortly.

The Calgary Humane Society is rooted in values of compassion, respect, integrity, commitment and collaboration which strengthen the social fabric of a rapidly changing and increasingly complex society. We have rallied to meet ever-increasing needs that have had a significant impact on the quality of life enjoyed in Calgary. As the city continues to grow and expand, it is becoming increasingly important for the Calgary Humane Society to effectively and proactively respond to animal welfare issues not only for today, but for the future.  Our vision is to lead the way and continue to set standards of excellence for the humane treatment of animals across a broad spectrum of human/animal interactions, thus fostering a community where all lives are respected and treated with compassion. The breadth of our programming is wide and all encompassing in an effort to provide the highest levels of community service to the city of Calgary and surrounding areas.


  • Pet Safe Keeping – In Calgary, 56% of domestic violence victims in shelters have reported animal abuse also occurring in the home.  25% of victims remained in abusive situations out of fear for the pet’s safety. Most all women and children who seek shelter lose their pets. The Pet Safe Keeping (PSK) Program aims to provide families with a safer choice. Calgary Humane Society’s PSK provides survivors of family violence a safe place for their animals to stay when they enter a shelter.


  • Emergency Boarding - The Calgary Humane Society offers short term housing for people in crisis through the Emergency Boarding program. Unforeseen crisis can occur, such as hospitalization due to a sudden medical emergency, evacuation from fire, individuals entering a rehab recovery program, or senior health concerns.


  • Humane Education – Is defined as the teaching of compassion and respect related to animal welfare, environmental, and social justice issues. In a world where education is about standardized testing and subject performance, it is easy to lose sight of what the real purpose of education should be: guiding the next generation to be caring, compassionate and responsible citizens that are capable of changing the world.   Reaching a total of 15,874 youth, CHS represents the animal welfare component of Humane Education,  presenting it as an interconnected and integral dimension of a healthy, just society.


  • Adoptions – In 2011 CHS has connected lives for 3871 animals and families. Lives have been saved, hearts have been healed and health has improved. Every day we receive stories of emotional, psychological, and physical inspiration surrounding the human/animal bond.


  • Animal Health – The number of animals our medical veterinary team see each day are anywhere from 15-60.  25-50 animals are on the immediate medical attention list each day, and we are able to attend to 13-18 surgeries. CHS provides compassionate, humane health care to all homeless animals admitted into the facility.


A chief mandate of the company relates to the strategies it employs for inclusive community engagement. Our animal health team works closely with Olds College, Robertson College, and University of Calgary contributing quantifiably to Veterinary student training. We host countless on-hands job shadow experiences, educational resources, tours, presentations, and field studies (herd health management) supporting the Veterinary medicine discipline.


  • Animal Care – For Albertans struggling to provide proper and adequate food for their pets, we operate a food bank program. We further provide countless donations of food and supplies to other rescue organizations who are in need.
  • Cremations - Calgary Humane Society will provide compassion, dignity, respect and comfort for every animal’s final voyage.
  • Behaviour Training - we offer classes, resources and a behavior help line to help owners deal with their pet concerns of Calgary.
  • Lost and Found – Losing a pet is a very traumatic experience. CHS will receive all animals and do everything possible to reunite the pet with their owners.


  • Protections and Investigations – In 2011, our team investigated 1094 reports of possible animal cruelty and neglect. 17 individuals were charged and 435 animals were seized. Our Protections and Investigations were recognized nationally for its substantial efforts, winning the Distinguished Service Provider award at the 2011 Summit on Urban Animal Strategies.


  • Phoenix Fund - The Phoenix Fund is a special fund set aside for animals with special needs that require emergency medical treatment. Burns, amputations, skin grafts, or other specialized surgeries require extra medical support. Calgary Humane Society has the ability to deal with these emergencies and those animals in critical need are most often brought here.  

Charity Contact

This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 403-205-4455


Charity Intelligence researches Canadian charities for donors to be informed and give intelligently. Our website posts free reports on more than 800 Canadian charities, as well as in-depth primers on philanthropic sectors like Canada’s environment, cancer, and homelessness. Today over 500,000 Canadians use our website as a go-to source for information on Canadian charities reading over 1.6 million charity reports. Through rigorous and independent research, Charity Intelligence aims to assist Canada’s dynamic charitable sector in being more transparent, accountable and focused on results.


Be Informed. Give Intelligently. Have Impact


Charitable Registration Number: 80340 7956 RR0001