124 Merton Street, Suite 207
Toronto, ON M4S 2Z2
CEO: Mark Rubinstein
Board Chair: David Garner

Charitable Reg. #:11904 2299 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 5/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 76 cents are available for programs.

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About Hope Air:

Founded in 1986, Hope Air is the only Canadian charity that provides nationwide free flights and lodging for people who cannot afford travel costs to access specialized medical care unavailable in their area. Hope Air reports that 30% of its beneficiaries would cancel their appointments because of cost and distance without the charity’s assistance, and 32% would travel for multiple hours in a discomforting car or bus or take on unmanageable debt to pay for travel to their appointments. Approximately 70% of Hope Air’s flights are funded through donations, and the remainder are provided through donated airline seats (Hope Air has numerous Canadian airline partners) or volunteer pilots who use their personal aircraft to fly patients to appointments. Since 1986, Hope Air has provided approximately 150,000 flights to Canadians in all ten provinces.

In F2019, Hope Air provided 13,097 travel arrangements, which is a peak in the company’s 33-year history and a 15% increase over F2018. This included 11,827 flights and 1,270 bridge and ferry passes. Out of all appointments, 24% were for cancer, 11% were for musculoskeletal disorders, 8% were for nervous system disorders, 8% were for cardiovascular disorders, and the remaining 49% were for other conditions. Seniors and Youth comprised 26% of patients each.

Starting in F2019, Hope Air formed a partnership with Airbnb to provide free lodging for patients who are unable to afford their own accommodations. In F2019, Airbnb provided 300 free nights at its rental properties across Canada.

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Results and Impact

Out of a patient survey Hope Air performed in F2019, 96% of respondents rated their overall experience as “excellent” or “good” and 89% of survey respondents rated the empathy, friendliness, professionalism, and helpfulness of staff and volunteers as “excellent”.

Hope Air reports that its social media channels experienced 116% growth in F2019. One WestJet video featuring a Hope Air patient won gold in the 2019 Halo Award Best Video Campaign – a North American award for corporate social initiatives - after garnering more than 11,000 engagements on social media and more than 1.6 million views.

While Ci highlights these key results, they may not be a complete representation of Hope Air’s results and impact.

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Hope Air is a Medium-sized charity with $2.5m in donations in F2019. Government funding of $1.9m comprises 33% of total revenues, while goods in kind (airline-donated seats and volunteer-pilot hours) of $1.1m comprises 20% of revenues. Administrative costs are 7% of revenues (excluding investment income) and fundraising costs are 18% of donations. This means overhead costs are 24%. For every dollar donated, 76 cents go to the cause. This is within Ci’s reasonable range for overhead spending.

The charity has funding reserves of $2.6m which can cover annual program costs for roughly 9 months. This indicates a need for funding.

This charity report is an update that has been sent to Hope Air for review. Changes and edits may be forthcoming.

Updated on August 12, 2020 by Eric Jose.

Financial Review

Financial Ratios

Fiscal year ending December
Administrative costs as % of revenues 6.8%4.5%3.8%
Fundraising costs as % of donations 17.6%18.8%13.3%
Total overhead spending 24.5%23.3%17.0%
Program cost coverage (%) 72.7%84.5%66.8%

Summary Financial Statements

All figures in $000s
Donations 2,5051,5452,079
Goods in kind 1,1409750
Government funding 1,8661,9441,892
Investment income 128122
Total revenues 5,6394,4663,993
Program costs 3,5522,8253,169
Donated goods exp 1,1409750
Administrative costs 376201149
Fundraising costs 442290276
Total spending 5,5104,2913,594
Cash flow from operations 129175399
Capital spending 0120
Funding reserves 2,5832,3882,115

Note: Hope Air changed auditors in F2019 and began reporting goods in kind. Ci included government funding in revenues as per the charity’s CRA T3010 filing and subtracted the figures from donations. Hope Air’s F2018 CRA T3010 filing did not reconcile with the audited financial statements, so government funding and donations for F2018 may not be fully accurate. Ci sourced program, administrative, and fundraising costs from the charity’s T3010 filings. Since F2018 CRA data did not reconcile with the financial statements, Ci took total expenses from the audited financial statements and deducted T3010 fundraising and administrative costs to calculate program costs. Amortization was removed from program, administrative, and fundraising costs on a pro-rata basis.

Salary Information

Full-time staff: 13

Avg. compensation: $74,340

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2019

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Comments & Contact

Comments added by the Charity:

No comments have been added by the charity.

Charity Contact

Website: www.hopeair.ca
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 416-222-6335


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Charitable Registration Number: 80340 7956 RR0001