Kids Help Phone
Toronto, ON M5G 1Y8
President & CEO: Sharon Wood
Board Chair: Carolyn McGill
Charitable Reg. #: 13000 5846 RR0001
Grade: AThe grade is based on the charity's public reporting of the work it does and the results it achieves.
Need for Funding
Full-time staff #124
Avg. Compensation $72,307
Top 10 Staff Salary Range
|$300k - $350k||0|
|$250k - $300k||0|
|$200k - $250k||1|
|$160k - $200k||0|
|$120k - $160k||2|
|$80k - $120k||7|
|$40k - $80k||0|
About Kids Help Phone:
Founded in 1989, Kids Help Phone (KHP) provides a free, anonymous and confidential professional counselling, referrals and information. The service is available to children, teens and young adults who seek advice on a wide variety of issues. In F2015, concerns included mental/emotional health (27% of calls), peer relationships (17% of calls), family relationships (13% of calls), as well as abuse, suicide, bullying, legal information, sexual health, school and emotional abuse.
Kids Help Phone’s phone line offers professional counselling and referrals that connect children and youth to local resources in their communities. The website offers a Live Chat online counselling service, therapeutic games, tools and resources to encourage youth resilience and self-care. The phone and online services are available in both English and French, 24 hours a day, 365 days a year.
In F2015, KHP’s total counselling sessions by phone and online increased by 8% from F2014 to 60,798 contacts. The average time for a counselling call was 18.2 minutes. In F2015, demand for KHP’s Live Chat program grew 79% from F2014 to 34,314 requests, with a 79% response rate and a wait time of 18 minutes. KHP’s website visits increased 12% from F2014 to 1,085,940 visits. Also in F2015, Kids Help Phone launched BroTalk, a new support service for teenage males. The BroTalk program includes a microsite, app and targeted counselling.
Kids Help Phone is a large charity, with donations and special events revenues of $11.3m in F2015. Its administrative costs are 14% of revenues and its fundraising costs are 37% of donations. For every $1 donated to the charity, 48 cents is put towards its programs, falling significantly outside of Ci’s reasonable range. The charity’s funding reserves of $7.2m includes $47k in donor-endowed funds. This results in a program cost coverage ratio, excluding donor-endowed funds, of 66%. This means that the charity can cover 8 months of its annual programs using its existing reserves.
This charity report is an update that is being reviewed by Kids Help Phone. Changes and edits may be forthcoming.
Updated on July 7, 2016 by Lynn Tay.
Financial RatiosFiscal year ending December
|Administrative costs as % of revenues||14.2%||14.7%||11.3%|
|Fundraising costs as % of donations||37.4%||35.4%||31.6%|
|Program cost coverage (%)||65.6%||94.1%||131.9%|
Summary Financial StatementsAll figures in $s
|Cash flow from operations||(1,641,256)||(223,832)||3,822,508|