Kids Help Phone

300-439 University Avenue
Toronto, ON M5G 1Y8
President & CEO: Sharon Wood
Board Chair: Carolyn McGill

Charitable Reg. #: 13000 5846 RR0001
Sector: Social Services - At-Risk Youth
Operating Charity

Donor Accountability

Grade: A

The grade is based on the charity's public reporting of the work it does and the results it achieves.

Financial Transparency

Audited financial statements for current and previous years available on the charity's website [ Audited financial statement for most recent year ]

Need for Funding

Funding Reserves Program Costs

Spending Breakdown

Full-time staff #124

Avg. Compensation $72,307

Top 10 Staff Salary Range

$350k + 0
$300k - $350k 0
$250k - $300k 0
$200k - $250k 1
$160k - $200k 0
$120k - $160k 2
$80k - $120k 7
$40k - $80k 0
< $40k 0
Information from most recent CRA Charities Directorate filings for F2014

About Kids Help Phone:

Founded in 1989, Kids Help Phone (KHP) provides a free, anonymous and confidential professional counselling, referrals and information. The service is available to children, teens and young adults who seek advice on a wide variety of issues. In F2015, concerns included mental/emotional health (27% of calls), peer relationships (17% of calls), family relationships (13% of calls), as well as abuse, suicide, bullying, legal information, sexual health, school and emotional abuse.  

Kids Help Phone’s phone line offers professional counselling and referrals that connect children and youth to local resources in their communities. The website offers a Live Chat online counselling service, therapeutic games, tools and resources to encourage youth resilience and self-care. The phone and online services are available in both English and French, 24 hours a day, 365 days a year.

In F2015, KHP’s total counselling sessions by phone and online increased by 8% from F2014 to 60,798 contacts. The average time for a counselling call was 18.2 minutes. In F2015, demand for KHP’s Live Chat program grew 79% from F2014 to 34,314 requests, with a 79% response rate and a wait time of 18 minutes. KHP’s website visits increased 12% from F2014 to 1,085,940 visits. Also in F2015, Kids Help Phone launched BroTalk, a new support service for teenage males. The BroTalk program includes a microsite, app and targeted counselling.

Financial Review:

Kids Help Phone is a large charity, with donations and special events revenues of $11.3m in F2015. Its administrative costs are 14% of revenues and its fundraising costs are 37% of donations. For every $1 donated to the charity, 48 cents is put towards its programs, falling significantly outside of Ci’s reasonable range. The charity’s funding reserves of $7.2m includes $47k in donor-endowed funds. This results in a program cost coverage ratio, excluding donor-endowed funds, of 66%. This means that the charity can cover 8 months of its annual programs using its existing reserves.

This charity report is an update that is being reviewed by Kids Help Phone. Changes and edits may be forthcoming.

Updated on July 7, 2016 by Lynn Tay.

Financial Ratios

Fiscal year ending December
Administrative costs as % of revenues 14.2%14.7%11.3%
Fundraising costs as % of donations 37.4%35.4%31.6%
Program cost coverage (%) 65.6%94.1%131.9%

Summary Financial Statements

All figures in $s
Donations 5,480,1024,960,7467,681,872
Government funding 4,353,2204,509,2853,562,233
Special events 5,832,9375,809,6285,838,855
Investment income 92,13561,56265,961
Other income 36,27250,16390,580
Total revenues 15,794,66615,391,38417,239,501
Program costs 10,970,7509,542,7297,193,431
Administrative costs 2,236,5682,257,8781,947,767
Fundraising costs 4,228,3763,812,9034,274,073
Other costs 2281,7061,722
Cash flow from operations (1,641,256)(223,832)3,822,508
Funding reserves 7,197,6168,974,7269,485,860
Note: Ci has adjusted amortization of deferred capital contributions and adjustment for deferred donations affecting revenues by ($1.1m) in F2015, by ($609k) in F2014, and by $2.5m in F2013. Ci has adjusted amortization of capital assets and loss on disposal of capital assets affecting expenses by ($175k) in F2015, by ($135k) in F2014, and by ($120k) in F2013.

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