Distress Centres of Toronto
Toronto, ON M5C 2J4
Executive Director: Karen Letofsky
Board Chair: Helen Dixon
Charitable Reg. #: 10702 1016 RR0001
Social Results Reporting
Grade: A+The grade is based on the charity's public reporting of the work it does and the results it achieves.
Program Cost Coverage
Full-time staff #11
Avg. Compensation $64,354
Top 10 Staff Salary Range
|$300k - $350k||0|
|$250k - $300k||0|
|$200k - $250k||0|
|$160k - $200k||0|
|$120k - $160k||0|
|$80k - $120k||1|
|$40k - $80k||8|
About Distress Centres of Toronto:
Founded in 1967, Distress Centres of Toronto offers 24-hour telephone support, 365 days a year for crisis intervention and suicide prevention. The charity also provides face-to-face support and counseling to people dealing with the effects of suicide and homicide. In F2015, the charity's distress centres responded to 87,524 calls, of which 60% were received when other agencies have shut down for the night or weekend. Caller concerns include: 35% physical health, 22% occupational or financial distress, 17% violence or abuse, 9% suicide, 8% substance abuse or addictions, and 9% unidentified issues. The charity depends on volunteers to run telephone support around the clock, and the charity had 500 direct service volunteers in F2015, of which 187 newly graduated into the phone room that year.
In 2011, the charity, in partnership with the TTC and Bell Canada, launched Crisis Link, the first and only world-wide initiative to help prevent subway suicides. In F2015, 156 Crisis Link calls were processed, which is a 13% increase from F2014. of the 156 calls in F2015, 97% were deescalated without TTC intervention.
In F2015, Distress Centres of Toronto's administrative costs were 7% of revenues, while fundraising costs were 7% of donations. Total overhead costs of 14% fall within Ci's reasonable range. The charity has funding reserves of $339k, which can cover annual programs for 4 months.
Analysis updated by Ruoxi Gao in 2016, currently under review by Distress Centres of Toronto.
Financial RatiosFiscal year ending December
|Administrative costs as % of revenues||7.4%||7.6%||7.1%|
|Fundraising costs as % of donations||6.6%||7.1%||8.1%|
|Program cost coverage (%)||31.8%||38.8%||44.8%|
Summary Financial StatementsAll figures in $s
|Cash flow from operations||(71,662)||(38,238)||37,849|