Acclaim Health

2370 Speers Road
Oakville, ON L6L 5M2
Board Chair: Michael Marco
Board Vice-Chair: Lynn Johnston

Charitable Reg. #: 11928 4602 RR0001
Sector: Health
Operating Charity

Results Reporting

Grade: C+

The grade is based on the charity's public reporting of the work it does and the results it achieves.

Financial Transparency

Audited financial statements for current and previous years available on the charity's website [Audited financial statement for most recent year]

Need for Funding

Funding Reserves Program Costs

Spending Breakdown

Cents to the Cause

2016 2017 2018
For a dollar donated, cents funding the cause after fundraising and admin costs, excluding surplus.

Full-time staff #92

Avg. Compensation $48,813

Top 10 Staff Salary Range

$350k + 0
$300k - $350k 0
$250k - $300k 0
$200k - $250k 0
$160k - $200k 0
$120k - $160k 1
$80k - $120k 9
$40k - $80k 0
< $40k 0
Information from most recent CRA Charities Directorate filings for F2018

About Acclaim Health:

Founded in 1973, Acclaim Health provides care and support to people who are unable to care for themselves. Its work provides people in the Halton region the opportunity to live a good life in their own homes. In F2018, Acclaim Health was able to help almost 17,000 people through the work of its 450 staff and over 650 volunteers. 

Acclaim Health programs consist of dementia care, home care, social support, fall prevention, hospice, and palliative care consultations. Acclaim Health’s variety of programs aim to support both the physical and mental wellbeing of its patients by reducing social isolation as well as providing innovative care and support programs. Acclaim Health gives older adults who live alone the opportunity to engage in social activities which can improve their morale. Acclaim health also provides day programs for people with dementia to keep their brains active and maintain social skills.

Results and Impact:

In F2018, Acclaim Health had over 460,000 patient visits, with a patient satisfaction rate of 97%. Ci would like to highlight that, two years ago, Acclaim Health started a new fall prevention program called the Home Support Exercise Program. The program has resulted in 91% of clients improving their strength, balance, and endurance, with 86% of clients feeling more confident while walking. 

Financial Review:

Acclaim Health is a small-cap charity, with donations of $498k in F2018. In F2018, Acclaim Health collected $19.4m from its clients as fees for service, representing 84% of revenues. Its administrative costs are 9% of revenues (excluding investment income) and fundraising costs are 25% of donations. For every $1 donated to the charity, 66 cents go to its programs. This is within Ci’s reasonable range for overhead spending. The charity has funding reserves of $5.2m. Acclaim Health can cover three months of its programs using existing reserves.

This charity report is an update that has been sent to Acclaim Health for review. Comments and edits may be forthcoming.

Updated July 2, 2019 by Stefan Tetzlaff.

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 9.1%9.7%9.9%
Fundraising costs as % of donations 25.4%17.2%20.7%
Program cost coverage (%) 26.4%22.6%19.7%

Summary Financial Statements

All figures in $000s
Donations 498507415
Government funding 3,2103,2933,088
Fees for service 19,43817,01915,168
Investment income 686843
Other income 146149139
Total revenues 23,36121,03518,854
Program costs 19,85617,83216,587
Administrative costs 2,1172,0281,862
Fundraising costs 1278786
Cash flow from operations 1,2611,088319
Funding reserves 5,2404,0293,274
Note: To report on a cash basis, Ci removed amortization from program costs. The charity does not explicitly report its fundraising expenses in its audited financial statements. Ci has used the fundraising expenses reported in the charity’s T3010 in this report and removed it from administrative expenses. The charity’s audited financials do not break out salary expenses into program, administration, and fundraising. Ci put all salaries in program costs.

Comments added by the Charity:

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