Victoria Hospice Society

1952 Bay St., 3rd Floor Richmond Pavilion
Victoria, BC V8R 1J8
CEO: Victoria Harter
Board chair: Paul Pallan

Charitable Reg. #:11928 4230 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 3/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 72 cents are available for programs.

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About Victoria Hospice Society:

Victoria Hospice Society is a three-star charity. It has a B+ results reporting grade, which is above average and it is financially transparent. For every dollar donated to the charity, 72 cents are available to go to the cause.

Founded in 1980, Victoria Hospice Society (VHS) provides end-of-life care to residents of Greater Victoria. Its mission is to improve the quality of life for people dealing with life-limiting illness, death, and bereavement. VHS runs an 18-bed inpatient unit at Royal Jubilee Hospital for respite care, pain and symptom management, and ongoing end-of-life care. It also runs a 24-7 home care program, offers bereavement and counselling services, conducts research on best practices in pain and symptom management for palliative care, and educated doctors, caregivers, and other healthcare professionals (HCPs) through training programs and workshops.

VHS states that most of its services are free for clients. In keeping with BC government policies, there are daily charges for long-term and respite care beds in the inpatient unit at Royal Jubilee Hospital. The charity also states that some bereavement group services may include a charge to cover basic expenses after the first five counselling sessions.

VHS has three core programs: Hospice and Palliative Response, Counselling, and Education and Research. The charity spent $6.6m on its programs in F2022.

Hospice and Palliative Response received 73% ($4.8m) of program spending in F2022. Referrals to the Hospice are made by Home & Community Care Nurses who work in partnership with VHS. The Hospice accepts patients in advanced stages of progressive illnesses who usually have a prognosis of six to 12 months. The charity reports it has 18 inpatient beds in its hospice. The Palliative Response Team is VHS’s home care program. Nurses, who are on call 24-7, provide consultation and treatment to palliative patients in the comfort of their own homes, as well as counselling for patients and families. The charity reports it provides an average of 1,572 home visits each year.

Counselling received 19% ($1.3m) of program spending in F2022. VHS provided 1,778 individual counselling sessions in F2022, a 19% increase from F2021. The charity reports it received 417 new clients in F2022, a 24% increase from F2021.

Education and Research received 5% ($352k) of program spending in F2022. The charity does research in the development of information, tools, and resources that helps progress palliative care. VHS delivers workshops to educational institutions, governments, and community agencies based on its research findings. The charity ran a palliative care pharmacy course at the University of Victoria Continuing Studies in F2022.

The remaining 3% ($166k) of program spending was spent on communications. 

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Results and Impact

In VHS’s F2017 Social Results Report, the charity provides client-reported outcomes gathered from a F2012-13 FamCare-2 satisfaction survey. As per the survey, 100% of patient family respondents felt that the Palliative Response Team respected their dignity and 93% were very satisfied or satisfied with the services they received. For the charity’s in-patient care unit, 87% of survey respondents indicated they were very satisfied or satisfied with the care they received. 86% of bereaved family respondents reported they were very satisfied or satisfied with the bereavement counselling services provided. 

While Ci highlights these key results, they may not be a complete representation of Victoria Hospice Society’s results and impact. 

Victoria Hospice has not yet been rated on demonstrated impact (n/r).

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Ci consolidated Victoria Hospice Society and Victoria Hospice Society Foundation’s (the Foundation) financial statements for the purpose of this review.

Victoria Hospice Society received $5.1m in donations and $4.4m in government funding in F2022. Government funding represents 43% of revenue. Administrative costs are 14% of revenue (excluding investment income), and fundraising costs are 14% of donations. This results in total overhead spending of 28%. For every dollar donated to the charity, 72 cents are available to go to the cause.

VHS has $23.1m in reserve funds, of which $2.1m is donor endowed. Excluding donor-endowed funds, the charity can cover 322%, or three years and three months of its annual program costs.

Victoria Hospice Society granted $1.3m to the Foundation in F2022 while the Foundation granted $526k to VHS.

This report is an update that has been sent to Victoria Hospice Society for review. Comments and edits may be forthcoming. 

Updated on August 2nd, 2023 by Liam Chapleau.

Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 13.9%13.3%8.5%
Fundraising costs as % of donations 14.4%17.7%17.2%
Total overhead spending 28.3%31.0%25.7%
Program cost coverage (%) 321.6%290.0%258.4%

Summary Financial Statements

All figures in $000s
Donations 5,0524,4484,612
Goods in kind 35911
Government funding 4,3904,7244,457
Fees for service 12461289
Business activities (net) 116750
Investment income 5281,711(274)
Other income (18)16974
Total revenues 10,22711,1979,168
Program costs 6,6226,9387,064
Administrative costs 1,3491,260806
Fundraising costs 727789793
Total spending 8,6988,9878,663
Cash flow from operations 1,5292,210505
Capital spending 85251262
Funding reserves 23,06221,92020,087

Note: Ci consolidated Victoria Hospice Society with its associated Foundation, excluding transfers between the two charities. This reduced total revenue and expenses by ($1.8m) in F2022, ($1.1m) in F2021, and ($1.5m) in F2020. Investment income is reported net of portfolio management costs, impacting revenue and expenses by ($60k) in F2022, ($55k) in F2021, and ($57k) in F2020. Change in cash surrender value of life insurance policies (non-cash) is not included in revenues, affecting revenues by ($7k) in F2022, ($3k) in F2021, and ($5k) in F2020. To report on a cash basis, Ci included deferred revenue, impacting revenue by ($71k) in F2022, $31k in F2021, and ($37k) in F2020.

Salary Information

Full-time staff: 37

Avg. compensation: $81,079

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2022

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Comments & Contact

Comments added by the Charity:

No comments have been added by the charity.

Charity Contact

This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 250-370-8715


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Charitable Registration Number: 80340 7956 RR0001