Victoria Hospice Society

1952 Bay St., 3rd Floor Richmond Pavilion
Victoria, BC V8R 1J8
Executive Director: Mischelle vanThiel
Board President: Rob Gareau

Charitable Reg. #:11928 4230 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 4/4]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 74 cents are available for programs.

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About Victoria Hospice Society:

Founded in 1980, Victoria Hospice Society (VHS) provides end-of-life care focused on palliative treatment. Its mission is to “enhance the quality of life for those facing advancing illness, death and bereavement, through skilled and compassionate care, education, research and advocacy.” VHS offers integrated medical care, spiritual support, and bereavement counselling to patients and their families. It offers care in patients’ homes, in its 17-bed in-patient unit, and through medical consultations to patients in other health care facilities. VHS reports that it provides care to 60% of all patients dying from cancer in the Greater Victoria area.

In F2016, Victoria Hospice Society’s Nursing services (making up 44% of spending) admitted 494 patients into its in-patient unit, with 7 beds allocated to acute care, 9 beds allocated to hospice care and 1 bed allocated to respite care.

Victoria Hospice Society reports that through its Medical Services program (12%), physicians made 1,472 visits to patients in homes, facilities and hospital wards. VHS also reports that through its Counselling Services (9%), nurses and counsellors provided 11,409 phone consults to health care professionals, patients, and families in F2016.

Victoria Hospice Society’s Palliative Response Team (13%) provides a 24-hour service that made 1,557 home visits in F2016. VHS’s Bereavement services (4%) helped 2,745 people following the death of a loved one. The remaining 18% of program spending includes VHS’s courses and services, as well as research and development.

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Victoria Hospice Society is a medium-sized charity, with donations of $3.6m in F2016. Its administrative costs are 10% of revenues and its fundraising costs are 17% of donations. For every dollar donated, 74 cents go towards VHS’s programs, falling within Ci’s reasonable range. The charity has total funding reserves of $7.6m which include $1.9m in donor-endowed funds, resulting in a program cost coverage ratio, excluding donor-endowed funds, of 92%. This means that VHS can cover just over 11 months of its annual program costs using its existing reserves.

This charity report is an update that is being reviewed by Victoria Hospice Society. Changes and edits may be forthcoming.

Updated on July 6, 2017 by Kevin Silberberg.

Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 9.6%11.7%9.3%
Fundraising costs as % of donations 16.5%21.2%22.0%
Program cost coverage (%) 121.5%121.1%119.7%

Summary Financial Statements

All figures in $000s
Donations 3,5523,3034,157
Government funding 3,8493,9483,944
Fees for service 398392334
Business activities (net) 04430
Investment income (58)724822
Other income 666314
Total revenues 7,8078,4749,300
Program costs 6,2606,2016,195
Administrative costs 755907789
Fundraising costs 587700913
Other costs 706753
Cash flow from operations 1355991,351
Funding reserves 7,6037,5117,417

Note: Ci has consolidated the audited financial statements of Victoria Hospice Society and Victoria Hospice and Palliative Care Foundation. Ci has adjusted gain on sale of capital assets, thrift boutique expenses, increases in cash surrender value of life insurance policies and donations from the foundation affecting revenues by $177k in F2016, ($316k) in F2015, and by ($3.1m) in F2014. Ci has adjusted thrift boutique expenses and donations from the society, affecting expenses by $179k in F2016, ($319k) in F2015, and by ($3.1m) in F2014.

Salary Information

Full-time staff: 35

Avg. Compensation $68,478

Top 10 staff salary range

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2016

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