Dixon Hall Neighbourhood Services is a 2-star charity. It has a B results reporting grade, which is average. The charity has a Low impact rating based on demonstrated social impact per dollar spent. Its overhead spending is within Ci’s reasonable range and it has enough reserve funds to cover around six months of its annual program costs.

Founded in 1929 as a soup kitchen, Dixon Hall Neighbourhood Services is a multi-service agency. It works with vulnerable and at-risk community members in Toronto's East Downtown core. The charity reports that it serves over 10,000 people each year. Dixon Hall has three main programs: Housing and Homelessness, Seniors Programs, and Neighbourhood Programs.

In the fiscal year ending March 2023 (F2023), Dixon Hall spent $19.8m (73% of program spending) on Housing and Homelessness. The charity managed four shelters and three emergency shelter hotels in F2023. Dixon Hall reports that it provided shelter for over 500 residents daily in F2023. The charity provided 547,500 meals to shelter residents in F2023. Dixon Hall distributed over 40,000 harm reduction kits and connected 80 residents to urgent primary care in F2023. Dixon Hall aims to renovate and revitalize several large rooming houses through the Rooming House Project. This project also aims to provide support services to rooming house tenants. In F2023, Dixon Hall supportively housed 170 residents through this project.

Dixon Hall spent $3.5m on Seniors Programs (13% of program spending) in F2023. The charity reports that its seniors programs supported over 2,100 seniors in F2023. Dixon Hall made over 67,000 meal deliveries to isolated seniors through Meals on Wheels in F2023. It assisted 1,076 seniors through its Community Transportation program. This program provides safe and reliable rides to appointments, shopping, and social outings. Dixon Hall supported 641 seniors through Telephone Reassurance. Friendly volunteers make regular calls to isolated and at-risk clients through this program.  In F2023, Dixon Hall provided Respite Care to 436 caregivers. This program provides caregivers with one-to-one support and in-home assistance.

Dixon Hall spent $2.5m on Neighbourhood Programs (9% of total spending) in F2023. Neighborhood programs include Income Tax Clinics and Settlement Services. At Income Tax Clinics, volunteers help low-income residents and Dixon Hall service recipients prepare income tax returns. Settlement Services helps newcomers adjust to life in Canada. In F2023, Dixon Hall welcomed and helped 357 newcomers. It provided 140 newcomers with a settlement plan. Dixon Hall referred 250 newcomers to local agencies supporting newcomers in F2023.

Dixon Hall spent $1.2m (4% of program spending) on Employment Services in F2023. It spent $239k (1% of program spending) on Community development and $115k on Infrastructure and Support Services.

In F2023, Dixon Hall received $1.8m in donations. It also received $24.6m in government funding (87% of total revenue). Dixon Hall received $1.0m from fees for service in F2023 (4% of total revenue). Administrative costs are 9% of total revenue (excluding investment income) and fundraising costs are 22% of donations. Overhead spending is 31%, which is within Ci’s reasonable range. For every dollar donated, 69 cents are available for the cause. In F2023, Dixon Hall spent $23.8m on its programs (84% of total revenue).

In F2023, Dixon Hall had a surplus of $1.5m and spent $3.4m on capital expenditures.

At the end of F2023, Dixon Hall had $10.9m in reserve funds (cash and investments). $54k of these funds are donor endowed. Excluding donor-endowed funds, Dixon Hall has enough reserve funds to cover 46% or around six months of its annual program costs.

This charity profile is an update that has been sent to Dixon Hall Neighbourhood Services for review. Changes and edits may be forthcoming.

Updated on August 12^th, 2024 by Thea Clark.