Dixon Hall Neighbourhood Services

58 Sumach St.
Toronto, ON M5A 3J7
CEO: Mercedes Watson
Board Chair: Rod Bolger

Charitable Reg. #:11888 6308 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

Unlock Charity Ratings



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 73 cents are available for programs.

My anchor


About Dixon Hall Neighbourhood Services:

Founded in 1929, Dixon Hall is a neighbourhood services charity that works to help poor and isolated people in Toronto. Dixon Hall has five main programs: Housing & Homelessness, Seniors, Employment, Neighbourhood, and Community Development.

In F2018, Dixon Hall’s Housing & Homelessness program made up 43% of total program spending. Dixon Hall has two homeless shelters. In F2018, Dixon Hall’s two shelters served a total of 138,663 meals and provided 46,221 bed nights. Dixon Hall coordinates Toronto’s Out of the Cold program, where 13 churches and over 3,000 volunteers helped the homeless over the winter months and provided 13,009 overnight stays in F2018.

In F2018, Dixon Hall’s Seniors program made up 29% of total program spending. The charity offers subsidized services such as Community Transportation, Telephone Reassurance, Meals on Wheels and others. Through its Community Transportation program, Dixon Hall provided 16,085 one-way rides for seniors going to appointments in F2018. It also made 1,996 check calls in F2018 through the Telephone Reassurance program. In F2018, Meals on Wheels delivered 74,962 meals to 427 seniors.

In F2018, Dixon Hall’s Employment program made up 14% of total program spending. This program works to improve the 17.7% unemployment rate in Regent Park. In F2018, Dixon Hall helped 252 job seekers find employment, and 36 people entered training programs to upgrade their skills. In F2018, 26 youths aged 15-29 graduated from Dixon Hall’s Incubator program.

My anchor

Results and Impact

Charity Intelligence has rated Dixon Hall as Fair impact based on demonstrated impact per dollar spent.

In F2018, Dixon Hall’s Client Intervention Workers helped 52 chronically homeless people find housing.

While Ci highlights these key results, they may not be a complete representation of Dixon Hall’s results and impact.

Impact Rating: Fair

My anchor


Dixon Hall is a medium-sized charity, with total donations of $2.8m in F2018. It also received $8.4m in government funding in F2018. Administrative costs are 10% of revenues and fundraising costs are 17% of donations. For every dollar donated, 73 cents go to the cause. This is within Ci’s reasonable range for overhead spending. Funding reserves of $2.4m can cover three months of annual program costs.

This charity report is an update that is currently being reviewed by Dixon Hall. Changes and edits may be forthcoming.

Updated on May 22, 2019 by Lauren Chin.  

Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 10.2%0.8%1.8%
Fundraising costs as % of donations 17.1%17.0%18.4%
Total overhead spending 27.3%17.8%23.3%
Program cost coverage (%) 24.5%16.6%7.2%

Summary Financial Statements

All figures in $000s
Donations 2,7592,7872,898
Government funding 8,4008,12210,464
Fees for service 638848566
Investment income 6811
Total revenues 11,80411,76513,939
Program costs 9,53410,12812,632
Administrative costs 1,20692247
Fundraising costs 471474532
Total spending 11,21110,69413,676
Cash flow from operations 5931,071528
Capital spending 932300
Funding reserves 2,3881,731959

Note: To report on a cash basis, Ci did not report amortization of deferred contributions related to property and equipment in revenues, and instead reported amounts received during the year. This affected revenues by $231k in F2018, $919k in F2017, and $206k in F2016. Ci also did not report forgiveness of mortgage in revenues, decreasing total revenue by $100k in F2017.  Ci used the charity's T3010 CRA filings for expense brekadowns and backed out amortization from program costs and administrative costs on a pro-rata basis. Funding reserves are reported net of mortgages ($110k in F2018, $143k in F2017, and $273k in F2016).

Salary Information

Full-time staff: 119

Avg. Compensation: $58,814

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2018

My anchor

Comments & Contact

Comments added by the Charity:

No comments have been added by charity

Charity Contact

Website: www.dixonhall.org
This email address is being protected from spambots. You need JavaScript enabled to view it.