New Circles Community Services

161 Bartley Drive
Toronto, ON M4A 1E6
Executive Director: Alykhan Suleman
Board Chair: Melanie Lauber

Charitable Reg. #:83634 3673 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

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Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 82 cents are available for programs.

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About New Circles Community Services:

Founded in 2005, New Circles Community Services works to meet the basic needs of those living in poverty, specifically by providing clothing to those in the Toronto area. The charity reports that 20% of people in Toronto live in poverty. When clients initially visit New Circles to access free clothing they are also directed to relevant social and economic assistance programs offered by either New Circles or other community organizations.

In F2018, New Circles allocated 65% of program spending to GLOW (Gently Loved Outfits to Wear) clothing bank. The program is open to low-income residents of the Flemingdon Park, Thorncliffe Park, Victoria Village, Taylor-Massey, and Oakridge areas of Toronto. In F2018, 15,000 clients received free clothing through the program including 2,536 Syrian refugees. There were 396 teenage clients who received items for prom.  

In F2018, 24% of program spending was allocated to employment training programs. New Circles offers programs teaching retail or office skills while also practicing interviewing and resume writing. Program graduates receive a certificate from the Retail Council of Canada or Centennial College depending on the selected stream. In F2018, New Circles had 30 retail program, 27 business office, and 20 youth graduates from employment programs.

In F2018, the remaining 10% of program spending was split evenly between the settlement support program and Holiday Angel gift-giving. Newcomers to Canada can receive support in accessing housing, childcare, employment, and social assistance. In F2018, 40 clients attended The Friendship Circle, developing relationships with other women and improving their English skills. Through Holiday Angel, 155 families received gift baskets of donated items for Christmas. The baskets include winter clothing, toys, kitchen items, and gift cards for food.

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Results and Impact

New Circles reports that it distributes 300,000 pounds of clothing each year to people who need it, clothing that would otherwise end up in landfills. Clients save up to $1,250 per year by accessing GLOW, allowing them to spend that money on other necessities like food.

Of the adult participants in New Circles’ employment training program, 74% were employed or enrolled in further education within six months of program completion. The charity reports that there is a net economic benefit of $38,000 for each client who finds employment as a result of the program. This benefit reflects $24,000 annual earnings and a $14,000 reduction in social assistance.

Charity Intelligence has given New Circles a Fair impact rating based on demonstrated impact per dollar spent.

Impact Rating: Fair

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Charity Intelligence has scored New Circles Community Services as a zero in financial transparency because the charity failed to provide full financial statements when requested. The financial analysis completed by Charity Intelligence uses the most recent financial statements available to Ci, through a request to the CRA, at the time of writing this report.

New Circles is a small charity with donations of $972k in F2017. Administrative costs are 9% of revenues less investment income, and fundraising costs are 9% of donations. For every dollar donated, 82 cents go to the cause, which is within Ci’s reasonable range for overhead spending. New Circles has $473k in funding reserves which could cover six months of program costs.

This charity profile is an update that has been sent to New Circles Community Services for review. Changes and edits may be forthcoming.

Updated on July 15, 2019 by Madison Kerr.

Financial Review

Financial Ratios

Fiscal year ending August
Administrative costs as % of revenues 9.1%10.0%8.4%
Fundraising costs as % of donations 9.0%8.5%7.2%
Program cost coverage (%) 53.9%79.2%55.0%

Summary Financial Statements

All figures in $s
Donations 971,888889,551991,369
Government funding 68,52676,80476,560
Investment income 2,44500
Total revenues 1,042,859966,3551,067,929
Program costs 879,505644,082618,033
Administrative costs 94,16096,19289,287
Fundraising costs 87,09675,23771,031
Cash flow from operations (17,902)150,844289,578
Capital spending 000
Funding reserves 473,732510,229339,899

Note: Government revenue is as reported on the charity’s T3010 filing with the CRA. Ci has adjusted for amortization of deferred capital contributions, affecting revenues by ($13k) in F2017, ($13k) in F2016, and ($7k) in F2015. Administrative and fundraising costs are as reported on the charity’s T3010.

Salary Information

Full-time staff: 11

Avg. Compensation: $50,551

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2018

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