706 7 Avenue S.W, #110
Calgary, AB T2P 0Z1
Executive Director: Heather Morley
Board Chair: Genevieve Groulx

Charitable Reg. #:87082 3648 RR0001

STAR RATING

Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 5/5]

✔+

FINANCIAL TRANSPARENCY

Audited financial statements for current and previous years available on the charity’s website.

A+

RESULTS REPORTING

Grade based on the charity's public reporting of the work it does and the results it achieves.

Average

DEMONSTRATED IMPACT

The demonstrated impact per dollar Ci calculates from available program information.

NEED FOR FUNDING

Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.

72%

CENTS TO THE CAUSE

For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 72 cents are available for programs.



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OVERVIEW

About Inn from the Cold:

 Inn from the Cold Society is a 5-star charity with an above-average results reporting grade of A+. For every dollar donated, 72 cents are available to go towards the cause. Its reserve funds can cover almost 1 year and 8 months of annual program costs.

A Charity Intelligence 2025 Top 100 Rated Charity.

Founded in 1997 and operating in Calgary, Inn from the Cold (IFTC) provides families with comprehensive housing support. This includes emergency housing, meals, case management, and financial subsidies. The charity reports that approximately 3,000 individuals in families are experiencing homelessness, representing 20% of the city’s total homeless population. Children under 18 make up over 60% of those affected. It is estimated that an average of 200 families experience homelessness on any given night in Calgary.

In fiscal 2024 (year ended March), IFTC served 4,662 unique individuals of which 2,607 were children and housed a total of 172 families. In F2024, Inn from the Cold spent $5.8m on its programs: Family Shelter, Supportive Housing, Family Community Services, and Prevention & Diversion.

Family Shelter was 56% of F2024 program spending. In F2024, Inn from the Cold provided 25,433 shelter bed nights to 94 families. The average length of stay was 82 days, which is a 46% increase from 56 days in F2023. The charity served a total of 76,359 meals to families in F2024. It also completed 758 referrals to external community partners. 

Supportive Housing was 26% of F2024 program spending. Supportive Housing includes the charity’s Recovery Supports, Moccasin Pathways, and Affordable Housing initiatives. In F2024, Supportive Housing served 134 families total of which 42% were Non-Indigenous Canadians, 40% were Indigenous, and 18% were newcomers. The charity completed 1,084 community referrals for its Recovery Supports program. Affordable Housing had an average length of stay of 320 days and a 97% occupancy rate.

Family Community Services was 14% of F2024 program spending. This service offers health and wellness support to families accessing the charity’s main programs. In F2024, IFTC had 1,739 health & wellness support, 3,687 child & youth support, and 1,688 Indigenous Engagement support interactions and activities. This includes wellbeing checkups, mental health support, and domestic violence support. 

Prevention and Diversion was 4% of F2024 program spending. The program’s goal is to help stabilize familes' financial, health, or relationship challenges to prevent homelessness.

 

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Results and Impact

In F2024, Inn from the Cold redeveloped its Evaluation Framework for its programs and introduced the Family INNsights survey. Some of the results are as follows:

95% of families felt safe while accessing support from The Inn.

97% of families were satisfied with the support received from The Inn.

100% of families said the Inn met their health and wellness needs.

90% of families reported decreased stress levels after accessing support from The Inn.

For its Supportive Housing program, 92% or 124 families successfully maintained their housing throughout the year. In F2024, 15 families successfully graduated to independent housing.

In May 2023, Constellation Consulting Group conducted a Social Return on Investment (SROI) analysis of IFTC and calculated an SROI value of $6.79. This means that for every $1 spent by the charity, it generated $6.79 worth of economic and social value.

While Ci highlights these key results, they may not completely represent Inn from the Cold's results and impact.

Ci has given Inn from the Cold an Average impact rating based on demonstrated social impact per dollar spent.

Impact Rating: Average

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Finances

Inn from the Cold’s audited financial statements follow activity-based costing, which is a best practice. This means it clearly discloses which expenses relate to program, administrative, and fundraising activities.

In F2024, Inn from the Cold received $7.0m in donations (64% of total revenue) and $3.0m in government funding (27% of total revenue). The charity also reported an investment income of $338k. Administrative costs are 20% of total revenues (less investment income) and fundraising costs are 8% of donations. For every dollar donated, 72 cents are available to go towards the cause. In F2024, IFTC spent $5.8m on its programs which is 51% of total revenues.

Inn from the Cold has $9.4m in its reserve funds. These reserve funds can cover around one year and eight months of annual program costs. 

Profile updated on June 17, 2025 by Abby Stout.

Learn more: Inn from the Cold F2024 annual report

Financial Review


Financial Ratios

Fiscal year ending March
202420232022
Administrative costs as % of revenues 19.6%15.6%18.5%
Fundraising costs as % of donations 8.2%7.4%6.3%
Total overhead spending 27.8%22.9%24.7%
Program cost coverage (%) 163.7%67.6%139.4%

Summary Financial Statements

All figures in $s
202420232022
Donations 6,9597,9406,628
Goods in kind 1415650
Government funding 3,0051,6792,077
Business activities (net) 1317644
Investment income 33813832
Other income 069210
Total revenues 10,57410,5828,841
Program costs 5,7537,9294,826
Administrative costs 2,0051,6291,628
Fundraising costs 568583415
Total spending 8,32710,1416,868
Cash flow from operations 2,2474411,973
Capital spending (1,827)93466
Funding reserves 9,4165,3576,728

Note: DEFERRED CONTRIBUTIONS: IFTC uses deferred accounting. To show donors this information on a consistent basis, Ci adjusted donations for changes in deferred revenue. This affected revenues by $545k in F2024, ($441k) in F2023, and $1.8m in F2022. AMORTIZATIN OF DEFERRED CAPITAL CONTRIBUTIONS: Ci adjusted revenues for the recognition of revenue associated with its deferred capital contributions account. This reduced revenues by $302k in F2024, $348k in F2023, and $1.3m in F2022. THRIVE FUND EXPENSES: The charity’s audited financials listed Project Thrive as a negative revenue line item. This has been moved to program expenses, affecting expenses by ($nil) in F2024, $2.7m in F2023, and ($nil) in F2022.

Salary Information

Full-time staff: 75

Avg. compensation: $65,578

Top 10 staff salary range:

$350k +
0
$300k - $350k
0
$250k - $300k
0
$200k - $250k
0
$160k - $200k
1
$120k - $160k
1
$80k - $120k
6
$40k - $80k
2
< $40k
0

Information from most recent CRA Charities Directorate filings for F2024

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Comments & Contact

Comments added by the Charity:

Charity Contact

Website: www.innfromthecold.org
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 403-512-0769

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