1 Dermot Baldwin Way SE
Calgary, AB T2G 0P8
CEO: Sandra Clarkson
Board Chair: Mirela Hiti

Charitable Reg. #:11882 3459 RR0001

STAR RATING

Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 4/5]

✔+

FINANCIAL TRANSPARENCY

Audited financial statements for current and previous years available on the charity’s website.

A-

RESULTS REPORTING

Grade based on the charity's public reporting of the work it does and the results it achieves.

Average

DEMONSTRATED IMPACT

The demonstrated impact per dollar Ci calculates from available program information.

NEED FOR FUNDING

Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.

90%

CENTS TO THE CAUSE

For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 90 cents are available for programs.



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OVERVIEW

About Calgary Drop-in:

Calgary Drop-in & Rehab Centre Society is a four-star financially transparent charity with an Average demonstrated impact score. It has an A- results reporting grade, which is above average. For every dollar donated to the charity, 90 cents are available to go to the cause, which is within Ci’s reasonable range. The charity’s funding reserves can cover a month of program costs. 

Founded in 1961, Calgary Drop-In & Rehab Centre Society (CDRCS) provides emergency shelter, clothing, health services, meals, and affordable housing for homeless people in Calgary. The charity runs five programs: Emergency Shelter, Health & Recovery Services, Agency Support, Housing Support, and the Free Goods Program. The charity spent $32.1m on its programs in F2025. 

Calgary Drop-In & Rehab Centre Society is completing a major capital modernization project that includes upgrades to HVAC systems, security infrastructure, the main shelter, and its housing units. As of F2025, construction-in-progress totals $12.5m.

Emergency shelter was 53% of the charity’s program spending. CDRCS runs a 24/7 housing-focused shelter that provides short-term housing and meals for those in need. In F2025, CDRC provided emergency housing to 8,789 people compared to 8,731 in F2024 and 6,839 in F2023. The F2025 number is a 1% increase from F2024 and a 29% increase from F2023. The charity reports an average of 639 people at the shelter each night. This means it costs the charity on average $45k a day to run the shelter, and $2k per person sheltered. The charity also served 691,929 meals in F2025. 

Health & Recovery Services was 18% of the charity’s program spending. In F2025, CDRCS's addictions response team responded to 807 instances of drug poisoning. The charity’s health clinic also processed 25,341 health appointments and had 29,731 health interactions with medically vulnerable people. 

Agency support was 16% of the charity’s program spending in F2025. In F2024, the charity partnered with over 140 non-profits and outreach groups who helped distribute donated clothing, electronics, hygiene products, and other goods to those in need. This number is not provided for F2025. 

Housing support was 10% of the charity’s program spending ($3.6m). CDRCS provides early intervention and long-term affordable housing solutions to people at risk of homelessness. The charity reports helping over 3,100 people find a home since 2017. It also housed 519 people in F2025. 

Free Good Program was 3% of the charity’s program spending ($1.1m). In F2025, CDRCS reports that it distributed 821,562 pieces of furniture, clothing, and other products to over 20,449 Calgarians with the help of its agency network.  

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Results and Impact

Calgary Drop-In and Rehab Centre Society provides heavy engagement within the first 21 days of arrival at the shelter to ensure the stay is as short as possible. In F2025, the charity reported that its early intervention prevented 252 people from becoming homeless. This is a 3% increase from 244 people in F2024. The charity adds that it successfully housed an average of 50 people each month. 

The charity also improved its Health & Recovery Services program. It introduced on-site 24/7 paramedics at its shelter. According to CDRCS, this reduced drug-related 911 calls by over 80% in F2025. 

The charity also helped 519 people secure stable housing and transition out of homelessness in F2025. Since 2017, CDRCS reports an 80% decrease in chronic and long-term shelter stayers and adds that less than 5% of residents return to the shelter. A return rate this low is noteworthy, suggesting that the charity’s housing support generally leads to long-term outcomes for most clients. 

While Ci highlights these key results, they may not completely represent Calgary Drop-In & Rehab Centre Society's results and impact. 

Charity Intelligence has given Calgary Drop-In & Rehab Centre Society an Average impact rating based on demonstrated impact per dollar spent.

Impact Rating: Average

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Finances

In F2025, Calgary Drop-In & Rehab Centre Society received $6.2m worth of donations. The charity also received $26.3m in government funding which is 52% of total revenue. Administrative costs are 5% of revenues and fundraising costs are 5% of donations. This results in 10% of total overhead spending. For every dollar donated, 90 cents are available to go to the cause. This is within Charity Intelligence's reasonable range. 

In F2025, the charity spent $32.1m on its programs. This represents a 6% increase from $30.7m in F2024 and a 33% increase from $24.2m spent in F2023. At the end of F2025, CDRCS had $3.4m in net funding reserves, which can cover a month of F2025 program costs. Ci backed out $9.9m worth of interest-bearing debt from the charity’s gross reserve funds. 

The charity is investing in a major capital modernization project to renovate its facilities and improve its utilities. In F2025, its capital expenditures were $11.8m, compared to $2.5m in F2024 and $1.7m in F2023.

This charity report is an update that has been sent to Calgary Drop-in and Rehab Centre Society for review. Changes and edits may be forthcoming. 

Updated on November 19, 2025 by Victoria Allder.

Financial Review


Financial Ratios

Fiscal year ending March
202520242023
Administrative costs as % of revenues 5.1%7.3%7.8%
Fundraising costs as % of donations 4.5%4.8%6.2%
Total overhead spending 9.7%12.0%13.9%
Program cost coverage (%) 10.5%(2.2%)(9.3%)

Summary Financial Statements

All figures in $s
202520242023
Donations 6,1646,7703,239
Goods in kind 712315299
Government funding 26,28224,51318,585
Fees for service 3,0072,8432,838
Investment income 423620290
Other income 13,9091,712(158)
Total revenues 50,49636,77325,092
Program costs 32,06930,68424,196
Donated goods exp 712315299
Administrative costs 2,5732,6231,923
Fundraising costs 279322200
Other costs 424479388
Total spending 36,05834,42227,006
Cash flow from operations 14,4382,350(1,914)
Capital spending 11,7512,4541,740
Funding reserves 3,374(689)(2,240)

Note: 1. DEFERRED GOVERNMENT FUNDING: CDRCS uses deferred accounting. To show donors financial information on a consistent basis, Ci adjusted revenues for changes in deferred government funding. This affected revenues by ($178k) in F2025, ($725k) in F2024 and $720k in F2023. 2. DEFERRED CAPITAL CONTRIBUTIONS: Ci also adjusts other revenues for changes in deferred capital contributions. This affected revenues by $13.7m in F2025, $1.6m in F2024 and ($1.2m) in F2023. 3. LOAN INTEREST PAYMENTS: Ci added interest payments related to the charity’s long-term debt to expenses, affecting it by $30k in F2025, $31k in F2024 and $31k in F2023. 

Salary Information

Full-time staff: 395

Avg. compensation: $60,855

Top 10 staff salary range:

$350k +
0
$300k - $350k
0
$250k - $300k
1
$200k - $250k
0
$160k - $200k
3
$120k - $160k
6
$80k - $120k
0
$40k - $80k
0
< $40k
0

Information from most recent CRA Charities Directorate filings for F2025

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Comments & Contact

Comments added by the Charity:

The following comments were submitted by the charity on August 16, 2024 and have been included verbatim below: 

Building a pathway to home

Every day, we find the balance between providing care to those we serve and helping them secure housing.

At the Calgary Drop-In Centre, we are driven by our passion to help, guided by our mission ‘Working with community to end homelessness, one person at a time’ and grounded by our new 5–year strategic plan.

The work we do isn’t easy and isn’t for everyone. Which is why the first of our strategic pillars in our new plan is to support our people. Safety, professionalizing our work and providing a learning culture are top of mind as we champion our amazing team.

A key component to our strategy this coming year is Accreditation. By seeking certification for all programs and services, we’re using the best in emerging practices and bringing even greater credibility to our work. Accreditation also means that continuous improvement is embedded into all we do.

Our other three priorities are to serve those who access the DI with the best in programs, to use our assets and resources wisely, and to collaborate broadly. This is not work we do in isolation. It truly takes a community to build community.

We’d like to thank all the members of our community – our staff and volunteers, our Board, the provincial government, our partners, donors and neighbours – for their incredible contributions to the achievements of the DI over the past year.

Here’s to building even more pathways together, so everyone can find their way home.

 

CHARITY CONTACT

engagement@thedi.ca

calgarydropin.ca

Charity Contact

Website: www.calgarydropin.ca
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 403-266-3600

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Charitable Registration Number: 80340 7956 RR0001