Community Care of St. Catharines and Thorold

12 North Street, P.O. Box 575
St. Catharines, ON L2R 6W8
CEO: Betty-Lou Souter
Board Chair: Vicky Rudachuk

Charitable Reg. #:10672 9403 RR0001

STAR RATING

Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 3/5]

✔+

FINANCIAL TRANSPARENCY

Audited financial statements for current and previous years available on the charity’s website.

A-

RESULTS REPORTING

Grade based on the charity's public reporting of the work it does and the results it achieves.

n/r

DEMONSTRATED IMPACT

The demonstrated impact per dollar Ci calculates from available program information.

NEED FOR FUNDING

Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.

92%

CENTS TO THE CAUSE

For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 92 cents are available for programs.



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OVERVIEW

About Community Care of St. Catharines and Thorold:

Community Care of St. Catharines and Thorold is a 3-star, financially transparent charity. It has an A- results reporting score, which is above average, and its reserve funds could cover its program costs for just under seven months, within Ci’s reasonable range. Its reported overhead is understated because the charity does not report any fundraising expenses in either its T3010 filings with the CRA or its audited financial statements.

Founded in 1919, Community Care of St. Catharines and Thorold (Community Care) distributes food, clothing, hygiene products, school supplies, and other essential items to people in need across St. Catharines, Ontario. The charity also provides housing referrals, financial support, and system navigation services to people experiencing or at risk of homelessness. According to the charity, almost 1 in 7 households in Niagara face food insecurity, with the situation worsened by a lack of affordable housing, rising utility costs, and grocery inflation.

Community Care runs two main programs: Food and Clothing Distribution and Other Programs. In 2025, the charity spent $5.3m on its programs. It did not provide a breakdown of program spending.

Food and Clothing Distribution provides individuals and families with monthly access to food and clothing at two centres in St. Catharines and Thorold. The amount of food provided is based on household size. In 2025, it reported distributing 2.4m lb of food to 153,585 people.

Other Programs include homelessness prevention, the Christmas program, back-to-school program, tax return clinic, and community gardens. In 2025, the ID clinic helped 598 people in need apply for their birth certificates, while the trusteeship program supported 256 clients with referrals, case management, banking, and budgeting until they were stably housed. The Christmas program served 3,112 households, and the Back to School program supported 1,875 children. The charity also completed more than 100 tax returns for clients and had 42 active community garden plots.

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Results and Impact

In 2025, Community Care of St. Catharines and Thorold distributed 2,382,703 lb of food to 153,585 people, equivalent to 15.5 lb of food per person.

The charity also helped 580 people obtain housing and prevented more than 600 evictions. Its homelessness prevention program had an 86% success rate, and its housing loss prevention program had a 67% success rate in preventing evictions.

While Charity Intelligence (Ci) highlights these key results, they may not fully represent Community Care of St. Catharines and Thorold’s results and impact.

Ci has not yet rated Community Care of St. Catharines and Thorold on its demonstrated impact per dollar spent (n/r). This does not affect its star rating.

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Finances

Community Care of St. Catharines and Thorold’s audited financial statements follow line-item costing, which does not align with financial reporting best practices. The charity also does not report any fundraising expenses in its audited financial statements or T3010, despite reporting fundraising expenses and activities in its annual report. This is unusual and not a best practice.

In 2025, Community Care received $4.5m in donations, which was 76% of total revenue. It also received $525k in government funding, although this is likely underreported by Ci because the charity’s 2025 T3010 was not available at the time of this update.

The charity spent $5.3m on its programs in 2025, representing 89% of its revenue. It ran a surplus of $174k, which was 3% of its revenue.

Administrative costs were $462k, which was 8% of revenue (excluding investment income). Fundraising costs were not reported. Total overhead was 8%, meaning that for every dollar donated, 92 cents are available to go to the cause; however, this is likely understated.

At the end of 2025, Community Care had $2.9m in reserve funds (cash and investments). These reserves could cover its annual program costs for just under seven months, within Ci’s reasonable range.

Profile updated by Ava Anderson on August 14, 2026. Comments and corrections may be forthcoming.

Financial Review


Financial Ratios

Fiscal year ending December
202520242023
Administrative costs as % of revenues 8.1%8.6%3.6%
Fundraising costs as % of donations 0.0%0.0%0.0%
Total overhead spending 8.1%8.6%3.6%
Program cost coverage (%) 55.0%64.5%69.0%

Summary Financial Statements

All figures in $000s
202520242023
Donations 4,5072,8833,121
Goods in kind 004,515
Government funding 5251,7081,617
Fees for service 251233177
Investment income 210268312
Other income 433(176)(27)
Total revenues 5,9264,9169,716
Program costs 5,2914,6974,922
Donated goods exp 004,515
Administrative costs 462401339
Fundraising costs 000
Total spending 5,7525,0989,775
Cash flow from operations 174(182)(59)
Capital spending 263279271
Funding reserves 2,9093,0283,396

Note: 1. LINE-ITEM COSTING: Since Community Care follows line-item costing, Ci referred to its T3010 filings with the CRA to help report program and administrative costs. 2. SHORT-TERM INVESTMENTS: Ci included the realized and unrealized gain on short-term investments in investment income, affecting total revenue by $13k in 2025, $47k in 2024, and $51k in 2023. 3. GOODS IN KIND: Ci included the value of donated goods received and used in program activities in both revenue and expenses. This affected both by $nil in 2025, $nil in 2024, and $4.5m in 2023. The charity no longer reports this figure. 4. DEFERRED REVENUE: Since Community Care follows deferred accounting, Ci adjusted other revenue for changes in deferred contributions to show donors the year-to-year movement of cash within the charity. This affected total revenue by $266k in 2025, ($191k) in 2024, and ($154k) in 2023. 5. DEFERRED CAPITAL CONTRIBUTIONS: Ci adjusted other revenue for changes in deferred contributions restricted for the purchase of capital assets, affecting total revenue by $110k in 2025, ($48k) in 2024, and $66k in 2023.

Salary Information

Full-time staff: 45

Avg. compensation: $53,211

Top 10 staff salary range:

$350k +
0
$300k - $350k
0
$250k - $300k
0
$200k - $250k
0
$160k - $200k
0
$120k - $160k
1
$80k - $120k
0
$40k - $80k
9
< $40k
0

Information from most recent CRA Charities Directorate filings for F2024

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Comments & Contact

Comments added by the Charity:

No comments have been added by the charity.

Charity Contact

Website: www.communitycarestca.ca
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 905-685-1349

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Charitable Registration Number: 80340 7956 RR0001